Senior Consultant, Client Services

About the Role   The Sr. Client Services Consultant is an onsite leadership role and acts as the primary escalation point for the client and junior staff members in the absence of the Program Manager. Depending on the size of the onsite team, the Sr. CSC responsibility may be limited to one product (payroll, business validation, or staffing desk) or may span over multiple product lines and staff supervisory duties.    What You Will Do   Follow, maintain, and update the SOP “Standard Operating Procedures” for day-to-day procedures. Ensure the team is following operational procedures per the SOP  Handle first line escalations and problem resolution; identify and resolve employee relations issues ensuring timeliness and adherence to appropriate laws and regulations.  Depending on the size of the team, the Sr CSC’s scope of responsibilities may be limited to one product (payroll, compliance or staffing desk) or may span over multiple product lines   Engage in and lead Business Development activities. When appropriate introduce new Magnit service lines to client managers. Work with OM/PM to identify opportunities to grow Magnit’s business  Ensure agreed screening and pre-employment checks take place in line with client requirements. Maintain accurate and complete records for all in-scope workers  Manage the end-to-end engagement of client-sourced talent with your client group including ensuring the worker is correctly processed through Magnit payroll  Efficiently manage the relationship and performance of the approved staffing desk suppliers; identify suitable new suppliers to ensure smooth service delivery  Assist OM/PM in staff development, new staff orientation, and training  Utilize Magnit’s proprietary software, WAND, to facilitate all required processes  Work with Program Manager to carry out ad hoc and structured training on co-employment for client groups as required.   Assist in the drafting and presentation of Quality Business Reviews along with Internal Account Reviews; generate all required weekly reports to both client and Magnit on a timely basis    What You Will Need   Bachelor’s degree    3 years of experience in, sales, marketing, staffing industry operations, HR/recruiting, or customer service is preferred  Strong communication skills with the ability to connect effectively across all layers of the organization  Service- oriented with strong administrative and organizational skills  Proficient in MS Excel skills  Detail- oriented, critical thinker and a problem solver