What are the responsibilities and job description for the Counter Sales Associate position at Magnolia Bakery?
Counter Staff Representative (ALL NYC Locations)
Position Summary:
Position Summary: Uphold the core values of the organization and its mission while consistently presenting and promoting brand integrity, product quality and customer service standards.
Principle Duties:
- Ensure customer satisfaction by handling counter transactions in a fast, efficient and friendly manner.
- Acknowledge all customers with a friendly smile and is highly responsive to needs and requests.
- Communicate clearly with each customer in a friendly and courteous way.
- Participate in team service to ensure each customer is served quickly.
- Resolve customer problems with a sense of urgency.
- Accomplish all work assignments with excellence.
- Wrap and stock desserts and supplies.
- Place desserts out for display and monitor inventory of items out for sale
- Keep workstations and areas neat and clean.
Physical demands and work environment:
- Position requires standing and walking for period of 3-5 hours without a rest break.
- Occasional moderate to heavy lifting and carrying, bending and reaching overhead may be required.
Required knowledge, skills and abilities:
- Follows policies and procedures.
- Takes directions well and hits the ground running.
- Understands expectations of role and works within the boundaries of the role
- Maintain food safety standards, including identifying and eliminating health code violations and safety hazards.
- Understand, respect and maintain company policies and procedures.
- Outgoing, friendly personality.
- Customer service oriented attitude.
- Works well with a diverse team and treats people with respect.
- Responds positively to coaching and direction.
- Highly motivated and dependable with a strong work ethic.
- Desire to work in a fast-paced environment.
- Punctual! Arrives ready to work on time!!!
Hourly Pay Ranges:
$16.50 tips
#LI-ONSITE
Salary : $17
