What are the responsibilities and job description for the Loan Operations Support Specialist position at Magnolia Bank?
Loan Operations Support Specialist I
Magnolia Bank is a community bank that has served the surrounding area for over 100 years. Our footprint includes banking centers located in Central Kentucky, mortgage offices throughout the U.S. and over 300 employees. We hold ourselves to the highest standard when it comes to providing an excellent customer experience through our personal way and the nurturing of our employees’ personal and professional growth. We keep a fun, friendly and engaging atmosphere all while living the Magnolia Values of Honesty, Integrity, Confidentiality, Excellence and Professionalism every day. Magnolia Bank is a customer focused bank that empowers, encourages, and engages our employees. Being Adaptive and Innovative is one of the main reasons Magnolia Bank continues to prosper.
We are currently seeking applicants for a Loan Operations Support Specialist I.
Qualified Candidates will be responsible for:
- Provide customer support to loan officers, loan processors and external customers.
- Upload new, refinanced, renewed, and modified loans to core processing system.
- Upload new and transfer participation loans to core processing system.
- Scan and index loan/leasing documents to the document imagining system.
- Data entry and monitoring the core tickler system for document and policy exceptions.
- Monitor document exception email group inbox and process accordingly.
- Complete quality control check within the core imagining system on scanned loan documents.
- Maintain tracking list of all leasing files.
- Process closed loan files, to include cancellation of note, preparation of mortgage and MVLS releases, obtaining officer approval and submission to county clerk.
- Maintain rate index changes in Laser Pro and core processing system.
- Process BHG payments.
- Process UCC/TLS continuations.
- Process participation remittance to various investors.
- Process MARS I Pay payments.
- Process card payments upon customer request.
- Process late fee waivers upon loan officer request.
- Process auto transfer/ACH payment requests.
- Embrace and comply with the Bank’s policies and procedures.
- Embrace and comply with the Bank’s Purpose, Core Values and Mission
Knowledge, Skills, & Abilities:
Thorough knowledge of:
- Applicable banking regulations and how they relate to Magnolia Bank’s lending policies and procedures.
- Bank’s loan platform and core processing systems as they relate to loans and job responsibilities.
Ability to:
- Maintain confidentiality.
- Organize activities and handle multiple tasks simultaneously while maintaining accuracy.
- Communicate effectively and efficiently with other departments within the bank.
- Stay abreast of banking laws and regulations as they pertain to the position.
- Quickly adapt to new procedures and processes as loan regulations change.
- Understand and analyze loan documentation.
Skills:
- Multi-task with limited supervision and display proficient time management skills.
- Cooperate and follow directions.
- Troubleshoot and resolve matters independently.
- Communicate with tact and diplomacy, both orally and in writing, when dealing with customers and employees
- Demonstrate strong organizational skills with great attention to detail.
- Ability to work well under pressure.
Minimum Qualifications (Education, Experience):
- High School diploma or general education degree (GED) required.
- Associate degree in a business, finance and/or accounting concentration or a minimum of 2 years’ experience with loan documentation, loan processing and basic loan compliance preferred.
- Must have working knowledge of Microsoft Word, Excel, Outlook, and the use of the internet.
This position reports to the Loan Operations Officer.
If you want a place to work with opportunities to grow and a place that feels like home-come join us!
