What are the responsibilities and job description for the Mortgage Consumer Direct-Phone Sales Associate position at Magnolia Bank?
Mortgage Consumer Direct-Phone Sales Associate
Magnolia Bank is a community bank that has served the surrounding area for over 100 years. Our footprint includes banking centers located in Central Kentucky, mortgage offices throughout the U.S. and over 300 employees. We hold ourselves to the highest standard when it comes to providing an excellent customer experience through our personal way and the nurturing of our employees’ personal and professional growth. We keep a fun, friendly and engaging atmosphere all while living the Magnolia Values of Honesty, Integrity, Confidentiality, Excellence and Professionalism every day. Magnolia Bank is a customer focused bank that empowers, encourages, and engages our employees. Being Adaptive and Innovative is one of the main reasons Magnolia Bank continues to prosper.
Magnolia Bank is currently seeking applicants for Mortgage Consumer Direct-Phone Sales Associate.
All candidates who are selected for employment at Magnolia Bank for a position must undergo a background and credit check that complies with all applicable federal and state laws.
This job will receive an hourly pay rate and is eligible for commission incentives.
Qualified Candidates will be responsible for:
- Responsible for making out bound sales calls to potential mortgage loan customers.
- Confirms and clarifies customer’s needs and connects customer with Bank loan origination staff.
- Utilizes sales and service skills to guide every customer into the proper mortgage banking professional.
- Properly code and disposition calls for reporting.
- Utilizes phone system, software, databases, scripts, and tools.
- Attends and actively participates in team sales meetings.
- Understands and meets or exceeds outbound call center metrics.
- Performs other customer service duties over the phone as may be required by Bank.
- Maintain a firm understanding and comply with all Federal and State regulations concerning outbound call centers including but not limited to TCPA and DNC requirements.
Candidates must also have knowledge in:
- Communicate effectively with customers and co-workers with a positive attitude while delivering excellent customer service.
- Strong interpersonal skills; outgoing and friendly personality
- Strong phone etiquette skills and professionalism in conduct and communication.
- Continuously set and achieve personal and corporate goals.
- Work well independently as well as within a team environment.
- Work well under pressure to consistently meet stated deadlines.
- Accuracy, attention to detail and organizational skills; time management skills
- Knowledge of State and federal regulations as they apply to outbound call centers.
A minimum of a High School diploma or equivalent is required. Background in customer service, call center experience, or sales experience is preferred. Must be computer literate and proficient in keyboarding skills. Knowledge of the mortgage lending business is a plus.
This position reports to the Mortgage Consumer Direct-Phone Sales Associate Supervisor.
If you want a place to work with opportunities to grow and a place that feels like home-come join us!
