What are the responsibilities and job description for the Assistant Office Manager position at Magnolia Dental?
About Magnolia Dental: Magnolia Dental is a patient-centered dental practice dedicated to providing high-quality oral healthcare in a welcoming environment. Our commitment to excellence and teamwork ensures that every patient receives exceptional care. As we continue to grow, we are looking for a dynamic Assistant Office Manager to oversee day-to-day operations and support our team's success.
Position Summary: The Assistant Office Manager will play a pivotal role in supporting the daily operations of the NewDay Dental practice. This position focuses on ensuring smooth and efficient patient experience, supervising staff, managing schedules, and assisting in administrative tasks. The Assistant Manager will be a key partner to the Office Manager and the dental team to ensure operational excellence.
Responsibilities:
- Oversee daily operations to ensure a seamless patient experience
- Assist with scheduling patient appointments and managing provider schedules
- Maintain office inventory and supplies, ensuring timely orders
- Implement office procedures and ensure compliance with dental practice regulations
- Supervise, mentor, and support front office and clinical team members
- Act as the primary point of contact in the absence of the Office Manager
- Handle escalated patient concerns and ensure prompt issue resolution
- Maintain a welcoming and professional environment for patients
- Improve patient satisfaction and retention strategies
- Assist with insurance claims, billing, and collections
- Monitor and maintain financial performance metrics
Qualifications:
- 2 years of experience in dental office management required
- Strong leadership and team management abilities
- Excellent communication and interpersonal skills
- Proficient in dental practice management software (e.g., Dentrix, Eaglesoft)
- Knowledge of dental insurance, billing, and coding processes
- High level of organization and attention to detail
- Problem-solving and conflict-resolution skills
- Familiarity with HIPAA and OSHA regulations
What We Offer
- Competitive salary.
- Comprehensive benefits package, including health insurance and paid time off.
- Opportunities for professional growth and leadership development.
- A supportive and collaborative work environment.
- The chance to contribute to a thriving, patient-focused dental practice.
