What are the responsibilities and job description for the Hotel Front Desk Clerk position at Magnolia Hill LLC?
Job Description
Job Description
Essential Duties and Responsibilities
Include, but are not limited to :
- Greets, registers, and assigns rooms to hotel guests
- Verifies guest identification and establishes how the guest will pay for their accommodations
- Issues room keys and relays instructions to bellhops
- Keeps records of room availability and guests’ accounts on computer
- Computes bills and collect payments
- Makes and confirm reservations
- Answers PBX calls and routes call to proper extension
- Answers inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino, or entertainment complex
- Advises housekeeping staff when rooms have been vacated and are ready for cleaning
- Contacts housekeeping or maintenance staff when guests report problems
- Performs simple bookkeeping activities, such as balancing cash accounts
- Records guest comments or complaints, referring guests to supervisor, if needed
- Assists guests as needed with purchase at the gift shop
- Keep the gift shop stocked with merchandise, as needed
- Performs other duties as assigned
