What are the responsibilities and job description for the Customer Service Rep position at Magnolia Patio and Pool?
Job Description
Customer Service Rep
Looking for sales-oriented, customer service-minded professionals to join our team!!!
JOB TYPE: Full-time, $17/hr starting pay
OVERVIEW: Magnolia Patio and Pool seeks a dynamic, self-starting individual that demonstrates initiative and commitment as a Customer Service Rep. The Customer Service Rep will handle the pre-sale, pre-construction and post-construction processes and will provide knowledge and expertise to customers of the products and designs available, schedule consultations, maintain performance reports, maintain CRM and social media platforms.
OUR MISSION: To improve quality of life for the end user by delivering superior design and craftsmanship while providing an unmatched customer service experience.
COMPANY DESCRIPTION: Magnolia Patio and Pool is a well-established outdoor living company since 2010. The company has grown to become one of the premier outdoor living builders in our region. We offer our customers guaranteed high quality and outstanding customer service.
This position is on-site, in office, in The Woodlands, TX. Must have reliable transportation and valid drivers license. Experience in residential construction, pool industry and/or sales is a plus but not required.
At Magnolia Patio and Pool, we pride ourselves on our culture and our ability to make our company a place that employees enjoy coming to work each day to build long-term success. We believe hard work is important and commitment and dedication to constant improvement is key to success. We encourage our staff in becoming their best, both personally and professionally.
DUTIES AND RESPONSIBILITIES INCLUDE:
You will be interacting with our clients face to face everyday, so it is paramount that you are a likeable, personable, presentable individual. Please only apply if you consider yourself an elite customer service professional.
We look forward to hearing from you. Please do not show up at our office or call, we will contact you to schedule an interview if your resume meets the qualifications.
At Magnolia Patio and Pool, employment opportunity is based upon personal capabilities and qualifications without regard to race, creed, color, religion, sex, age, ancestry, national origin, disability, veteran status, pregnancy, genetic information, sexual orientation, gender identity, or any other protected characteristic as established by law.
Job Type: Full-time
Compensation: $17/hr starting pay
Benefits:
Company Description
Mission: To improve the quality of life for the end user by delivering superior design and craftsmanship while providing total customer satisfaction. Our Core Values are high level of work-ethic, professionalism, integrity, personal development, positive attitude/mindset, and delivering unmatched customer service. We are problem solvers with a results-driven mindset.
Vision: To become the largest outdoor living company in Texas and the best at creating superior outdoor living spaces and customer experiences for anyone who wants to improve the way they live at their homes.
Magnolia Patio and Pool is a well-established outdoor living company since 2010. The company has grown to become one of the premier outdoor living builders in our region. We offer our customers guaranteed high quality and artisanship and most of our work crews have been with the company long-term.
At Magnolia Patio and Pool, we pride ourselves on our culture and our ability to make our company a place that employees enjoy coming to work each day to build long-term success. We encourage our staff in becoming their best, both personally and professionally.
Mission: To improve the quality of life for the end user by delivering superior design and craftsmanship while providing total customer satisfaction. Our Core Values are high level of work-ethic, professionalism, integrity, personal development, positive attitude/mindset, and delivering unmatched customer service. We are problem solvers with a results-driven mindset. Vision: To become the largest outdoor living company in Texas and the best at creating superior outdoor living spaces and customer experiences for anyone who wants to improve the way they live at their homes. Magnolia Patio and Pool is a well-established outdoor living company since 2010. The company has grown to become one of the premier outdoor living builders in our region. We offer our customers guaranteed high quality and artisanship and most of our work crews have been with the company long-term. At Magnolia Patio and Pool, we pride ourselves on our culture and our ability to make our company a place that employees enjoy coming to work each day to build long-term success. We encourage our staff in becoming their best, both personally and professionally.
Customer Service Rep
Looking for sales-oriented, customer service-minded professionals to join our team!!!
JOB TYPE: Full-time, $17/hr starting pay
OVERVIEW: Magnolia Patio and Pool seeks a dynamic, self-starting individual that demonstrates initiative and commitment as a Customer Service Rep. The Customer Service Rep will handle the pre-sale, pre-construction and post-construction processes and will provide knowledge and expertise to customers of the products and designs available, schedule consultations, maintain performance reports, maintain CRM and social media platforms.
OUR MISSION: To improve quality of life for the end user by delivering superior design and craftsmanship while providing an unmatched customer service experience.
COMPANY DESCRIPTION: Magnolia Patio and Pool is a well-established outdoor living company since 2010. The company has grown to become one of the premier outdoor living builders in our region. We offer our customers guaranteed high quality and outstanding customer service.
This position is on-site, in office, in The Woodlands, TX. Must have reliable transportation and valid drivers license. Experience in residential construction, pool industry and/or sales is a plus but not required.
At Magnolia Patio and Pool, we pride ourselves on our culture and our ability to make our company a place that employees enjoy coming to work each day to build long-term success. We believe hard work is important and commitment and dedication to constant improvement is key to success. We encourage our staff in becoming their best, both personally and professionally.
DUTIES AND RESPONSIBILITIES INCLUDE:
- Receive inbound calls, walk-ins and assist customers with inquiries and sales
- Build and maintain customer satisfaction and trust by graciously listening to denote customer concerns and effectively applying learned product and systems knowledge
- Meet with and build rapport with clients, determine customer needs and interests, present our services and optional features based on the prospect’s needs
- Assess a variety of customer situations to ensure appropriate and comprehensive documentation of information following the guidelines of multiple workflows.
- Follow up with potential buyers to schedule follow up consultations
- Service the client throughout the pre-sale, pre-construction, and post-construction process and conduct selections meetings
- Procure permits and HOA approvals
- Troubleshoot and offer suggestions for solving any problems with customers; handle problems in a timely fashion and with integrity
- Maintain a high level of integrity and customer satisfaction, help meet company goals for Closing Survey results
- Develop thorough knowledge of construction features, options pricing and design selections and effectively communicate those to prospects and buyers
- Demonstrate a high level of attention to detail and the ability to proofread documents for correct grammar, spelling, and punctuation.
- Manage company's social media accounts
- Adapt and modify communication style to provide a positive, consistent, empathetic, and thorough customer experience.
- Manage and track status of leads and become proficient with our operations management software, BuilderTrend
- Create Weekly and Monthly reports of sales activities, training efforts, and sales revenues
- Other duties as assigned.
- Positive attitude and mindset with a high level of work-ethic, professionalism, and integrity
- 2 years experience in customer service
- Sales and job planning experience
- Strong computer skills are a must
- Strong knowledge of the principles of product demonstration, sales techniques and quality customer service
- Strong verbal and written communication skills, adaptable to varying styles while projecting a positive image of the company, with the ability to actively listen, empathize, build trust, establish rapport, and effectively de-escalate customer issues and concerns.
- Ability to work well in a structured work setting and adhere to a daily schedule including the commitment to excellent attendance with proven reliability
- Ability to work autonomously and be internally driven to meet goals which will lead to success in the position; very organized and customer service oriented
- Current, valid drivers’ license
- Strong multitasking skills including the ability to apply typing skills and system navigation to proactively address customers’ needs and concerns.
- Extreme time management and organizational skills
- Energetic and enthusiastic personality, with a patient and calm demeanor
- Team player with the ability to take on more and grow with the role and company
- Must pass background check
You will be interacting with our clients face to face everyday, so it is paramount that you are a likeable, personable, presentable individual. Please only apply if you consider yourself an elite customer service professional.
We look forward to hearing from you. Please do not show up at our office or call, we will contact you to schedule an interview if your resume meets the qualifications.
At Magnolia Patio and Pool, employment opportunity is based upon personal capabilities and qualifications without regard to race, creed, color, religion, sex, age, ancestry, national origin, disability, veteran status, pregnancy, genetic information, sexual orientation, gender identity, or any other protected characteristic as established by law.
Job Type: Full-time
Compensation: $17/hr starting pay
Benefits:
- Health insurance
- Paid time off
- Employee discount
- 401K match
- Monday to Friday, 7:30am to 4:30pm
- Bonus pay
- Commission pay
- Driver's License
Company Description
Mission: To improve the quality of life for the end user by delivering superior design and craftsmanship while providing total customer satisfaction. Our Core Values are high level of work-ethic, professionalism, integrity, personal development, positive attitude/mindset, and delivering unmatched customer service. We are problem solvers with a results-driven mindset.
Vision: To become the largest outdoor living company in Texas and the best at creating superior outdoor living spaces and customer experiences for anyone who wants to improve the way they live at their homes.
Magnolia Patio and Pool is a well-established outdoor living company since 2010. The company has grown to become one of the premier outdoor living builders in our region. We offer our customers guaranteed high quality and artisanship and most of our work crews have been with the company long-term.
At Magnolia Patio and Pool, we pride ourselves on our culture and our ability to make our company a place that employees enjoy coming to work each day to build long-term success. We encourage our staff in becoming their best, both personally and professionally.
Mission: To improve the quality of life for the end user by delivering superior design and craftsmanship while providing total customer satisfaction. Our Core Values are high level of work-ethic, professionalism, integrity, personal development, positive attitude/mindset, and delivering unmatched customer service. We are problem solvers with a results-driven mindset. Vision: To become the largest outdoor living company in Texas and the best at creating superior outdoor living spaces and customer experiences for anyone who wants to improve the way they live at their homes. Magnolia Patio and Pool is a well-established outdoor living company since 2010. The company has grown to become one of the premier outdoor living builders in our region. We offer our customers guaranteed high quality and artisanship and most of our work crews have been with the company long-term. At Magnolia Patio and Pool, we pride ourselves on our culture and our ability to make our company a place that employees enjoy coming to work each day to build long-term success. We encourage our staff in becoming their best, both personally and professionally.
Salary : $17