What are the responsibilities and job description for the Front Desk Agent position at Magnolia Pointe/BW Collection?
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JOB SUMMARY:
The Magnolia Pointe Hotel & Suites - BW Signature Collection, is seeking enthusiastic front desk agents to assist with daily hotel and guest service operations. As a Front Desk Agent, you will be the initial point of contact for our guests, providing them with a warm welcome and efficient service throughout their stay.
If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you! Must be flexible and work weekends.
We are located off Fruitville Rd. & I75, minutes from LWR & Downtown Sarasota.
ESSENTIAL JOB FUNCTIONS:
- Perform guest registrations (check ins & check outs), room assignments, and special requests
- Understanding of daily hotel operations, policies, procedures, and internal rules
- Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
- Familiar with guest rooms, locations, amenities, features, and all other services offered
- Knowledge of room rates, packages, discounts, and promotions
- Ensure proper credit when checking out guest(s) and handle late charges accordingly
- Knowledge of cash handling and bank procedures to check out all guest(s)
- Bank out at end of shift by following drop procedures
- Answer phones, handle mail, and take messages
- Assist guests with problems and questions; ensure all guest problems are resolved
- Knowledge about the city, local area, and attractions
- Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
- Know all emergency procedures and the proper action to take
- Operate safe deposit boxes
COMPETENCIES:
- Ability to learn quickly and work in a fast-paced position with constant guest interaction
- Communication both verbal and written
- Computer and telephone skills
- Must be able to multi-task
- Flexibility with schedule
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
Hotel or customer service experience is preferred
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Satisfactory criminal background screening required - Valid driver’s license with safe driving record may be required –
SUPERVISORY RESPONSBILITY
This position has no supervisory responsibilities
BENEFITS WE OFFER
- Paid time off
- Travel and hotel discounts
- 401(k) with company match
- Health, Dental & Vision insurance options
- And more!
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel including nights and weekends.
WHO WE ARE
Lodgco Hospitality, LLC is a multi-brand, hospitality company that delivers value, rewards, and a sense of pride to its associates, guests, and investors. Lodgco was founded on the desire to develop and manage hotels that offer our guests the finest service possible.
Headquartered in Michigan, the Lodgco portfolio represents many of the most trusted names in hospitality, including Marriott, Hilton, Hyatt, and IHG. We currently have hotels in Michigan, Florida, & and Colorado. Additionally, we regularly integrate new hotels into our portfolio.
To learn more about our growing company, please visit www.lodgco.net
EEO STATEMENT
In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. T
Job Type: Full-time
Pay: From $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Morning shift
- Night shift
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Sarasota, FL 34232 (Required)
Work Location: In person
Salary : $15