Dental Receptionist/Administrative Assistant

Overview
We are seeking a dedicated and organized Receptionist/Administrative Assistant to join our team. This role is essential in providing excellent customer service and administrative support within our office environment. The ideal candidate will possess strong communication skills, a keen attention to detail, and a solid understanding of health information management practices.

Duties

• Greet and assist visitors in a friendly and professional manner.
• Manage incoming phone calls, ensuring effective phone etiquette and directing calls as necessary.
• Maintain patient records in compliance with HIPAA regulations and ensure confidentiality of sensitive information.
• Utilize Dentrix software for scheduling appointments, managing patient information, and processing billing inquiries.
• Perform administrative tasks including filing, data entry, and maintaining office supplies.
• Assist with the management of health information documentation using ICD-10 coding standards.
• Support the office team with various tasks as needed to ensure smooth operations.

Skills

• Proficient in health information management practices, including knowledge of ICD-10 coding.
• Strong understanding of HIPAA regulations to maintain patient confidentiality.
• Experience with Dentrix or similar dental/healthcare software is preferred.
• Excellent phone etiquette and interpersonal skills for effective communication with patients and staff.
• Ability to perform 10 key typing accurately for data entry tasks.
• Previous experience in a hospital or office environment is advantageous.
• Strong organizational skills with the ability to multitask effectively in a fast-paced setting.

Qualifications & Preferred Experience

We are looking for an individual who brings a mix of professional skills and a great attitude to the role. Top candidates will ideally have:

• Dental Office Experience: Previous experience working in a dental office or other medical office setting (preferred). Familiarity with dental terminology and procedures will be a big plus.
• Dentrix Software Proficiency: Hands-on experience with Dentrix practice management software is highly preferred. Candidates who can navigate Dentrix for scheduling, charting, and billing will stand out.
• Strong Organizational Skills: Excellent attention to detail with the ability to juggle appointments, phone calls, and paperwork in a busy environment.
• Communication Skills: Clear, professional communicator in person, on the phone, and via email. You listen well and can convey information to patients and team members with warmth and clarity.
• Customer Service Mindset: Friendly, compassionate, and patient-focused. You enjoy helping people and can remain calm and courteous even when the schedule gets hectic.
• Team-Oriented Attitude: A collaborative spirit and willingness to assist coworkers whenever needed. We have a tight-knit team, so being a reliable team player is essential.
• Dependability and Initiative: Punctual, reliable, and able to work independently on administrative tasks. You take initiative to solve small problems before they become big ones.
• Education: High school diploma or equivalent required. Additional certification in office administration or related training is a plus.

Magnolia Smiles is an inclusive and equal opportunity employer – we welcome applicants from all backgrounds and experiences. If you’re enthusiastic about learning and passionate about patient care, we encourage you to apply even if you don’t check every single box above.

Compensation & Benefits

We believe in attracting top-tier talent and taking care of our team. Magnolia Smiles offers a competitive compensation package and a range of benefits to make this a rewarding position for the right candidate:

• Competitive Pay: A fair hourly wage or salary commensurate with your experience and skills. We recognize and reward expertise (especially with Dentrix and dental office experience).
• Health & Dental Insurance: Health insurance coverage to keep you and your family healthy. Plus, free or discounted dental care at our practice – we want our team to have happy, healthy smiles too!
• Paid Time Off & Holidays: Paid vacation days and holidays so you can recharge and enjoy work-life balance.
• Retirement Plan: 401(k) plan with company match (available after a waiting period) to help you plan for your future.
• Professional Development: Opportunities for training and continuing education. Whether it’s learning new skills in Dentrix or attending dental administration workshops, we support your growth.
• Team Bonuses & Incentives: Potential for performance-based bonuses or team incentives when the office meets its goals – we believe in celebrating our successes together.
• Supportive Work Environment: A positive, low-stress atmosphere with a team that feels like family. We also organize fun team outings and community service events to build camaraderie outside the office.

(Benefits may vary based on full-time status and will be discussed in detail during the hiring process.)

Our Community & Culture

What truly sets Magnolia Smiles apart is our culture. When you join our team, you become part of the Magnolia Smiles family. We foster a welcoming, supportive workplace where laughter is common and everyone looks out for each other. Our team regularly participates in community outreach and service projects – from free dental health fairs to local school initiatives – because giving back is at the heart of what we do. We celebrate birthdays, work anniversaries, and team achievements. You’ll find that we take as much pride in supporting our staff as we do in caring for our patients. At Magnolia Smiles, you’ll work with people who are passionate about dentistry and making a positive impact on our community, all while having fun along the way.

Ready to Apply? If this opportunity sounds like the perfect fit for you, we’d love to hear from you! Please prepare your resume and a brief cover letter highlighting your relevant experience (especially any dental office and Dentrix experience). We are excited to welcome a new member to our Magnolia Smiles family and look forward to meeting you soon.

Thank you for considering Magnolia Smiles Family Dentistry. We are an equal opportunity employer and celebrate diversity – everyone is encouraged to apply.

Job Type: Full-time

Pay: $13.74 - $15.05 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k) matching
• Continuing education credits
• Dental insurance
• Dependent health insurance coverage
• Employee discount
• Free parking
• Health insurance
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Uniform allowance

Schedule:

• Day shift

Education:

• High school or equivalent (Preferred)

Ability to Commute:

• Petal, MS 39465 (Required)

Ability to Relocate:

• Petal, MS 39465: Relocate before starting work (Preferred)

Work Location: In person

Salary : $14 - $15