What are the responsibilities and job description for the Front Desk Agent position at Magnolia St. Louis?
Overview
As an integral member of the Magnolia Hotel St. Louis team, you will play a key role in creating distinctively different and authentic experiences for our guests. You will be responsible for warmly welcoming guests, assisting with check-ins and check-outs, ensuring they feel comfortable, and providing them with information about our services and amenities.
Responsibilities
- Greet guests enthusiastically, anticipating their needs, and providing prompt, courteous assistance with check-in and check-out.
- Create memorable experiences by delivering a warm, welcoming, and approachable personality to guests and team members alike.
- Take initiative to resolve guest complaints and foster loyalty, going above and beyond expectations.
- Share your knowledge and passion for the hotel’s services and amenities to help guests feel at home.
- Collaborate with fellow team members, ensuring open communication with staff and management to meet guests’ needs.
- Thrive in a fast-paced environment while maintaining an impeccable eye for detail to ensure accuracy and efficiency.
Qualifications
- Experience: Previous front desk or hospitality experience is required, with a passion for providing exceptional service.
- Flexibility: Ability to adapt to varying work schedules, as the hotel industry requires flexibility. We offer a fun and dynamic work environment.
- Guest-Centered: A genuine “people person” who enjoys going the extra mile to exceed guest expectations and create meaningful experiences.
- Communication Skills: Excellent verbal communication and written skills, ensuring clear, grammatically correct, and legible interactions with guests and colleagues.
- Multi-Tasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail and accuracy.
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