What are the responsibilities and job description for the Weekend Night Audit position at Magnolia St. Louis?
Overview
As a Weekend Front Desk Agent at Magnolia St. Louis Hotel, you will provide exceptional, friendly, and efficient service to our guests. You will ensure smooth check-in and check-out processes, deliver top-tier customer service, and effectively manage daily operations, including the Night Audit process using the LightSpeed Property Management System (PMS). Schedule: Either Thursday, Friday, and Saturday or Friday, Saturday, and Sunday.
Responsibilities
Key Responsibilities:
- Guest Service Excellence: Provide a warm and welcoming experience for guests by delivering clear, polite, and professional communication. Actively listen to guest requests to ensure their needs are understood and addressed promptly.
- Check-in/Check-out: Process guest check-ins and check-outs efficiently, ensuring accurate guest information is entered into the system. Handle guest concerns and requests throughout their stay.
- Payment Processing: Verify and process credit card authorizations using electronic acceptance methods, ensuring accuracy and compliance. Handle cash transactions, provide change, and balance an assigned house bank.
- Confidentiality & Security: Maintain strict confidentiality regarding credit card authorizations and adhere to PCI Security compliance standards.
- Guest Charges: Post charges to guest rooms and/or house accounts as necessary, ensuring accuracy in billing.
- Message & Mail Retrieval: Retrieve messages, mail, and facsimiles for guests and deliver them promptly.
- Night Audit & Revenue Reporting: Perform the nightly audit process using the PMS system, ensuring that all revenue-related transactions are recorded and balanced. Input relevant data into the general ledger system and file invoices in the audit packs.
- Charge Inquiries: Respond to guest charge inquiries in a timely manner. Send requested guest folios via fax or mail as needed.
- Documentation & Filing: File guest registration cards in suite number order and maintain organized records.
- Additional Responsibilities: Notify guests of incoming faxes and messages through the system.
Qualifications
Qualifications:
- Education: High school diploma or equivalent required.
- Experience: Prior experience with Marriott systems preferred. Experience in a hospitality or customer service role is a plus.
- Language Skills: Fluency in English, both verbal and written, is required. Ability to communicate directions and information clearly and legibly.
- Mathematical Skills: Ability to perform basic mathematical calculations (addition, subtraction, multiplication, division).
- Customer Service Skills: Exceptional communication and interpersonal skills with a strong focus on providing excellent customer service.
- Availability: Must be able to work a flexible schedule, including weekends and holidays.
- Growth Mindset: A desire to develop professionally and grow within the company.
- Schedule: Either Thursday, Friday, and Saturday or Friday, Saturday, and Sunday.
Physical Requirements:
- Ability to sit, stand, and move around the front desk area for extended periods.
- Ability to lift up to 25 pounds as needed for mail or supplies.#MagnoliaSTL
