What are the responsibilities and job description for the Branch Service Specialist position at Magnolia State Bank?
Branch Service Specialist
Magnolia State Bank is seeking a highly skilled and experienced Branch Service Specialist to join our team. As a key member of our branch operations, you will be responsible for providing exceptional customer service, conducting transactions, and promoting the bank's products and services.
Key Responsibilities:
- Provide customer service, responding to inquiries and resolving issues in a timely and professional manner
- Conduct transactions, including deposits, withdrawals, loan payments, and cash advances, while maintaining accurate records and adhering to bank policies and procedures
- Develop and maintain relationships with customers, identifying opportunities to cross-sell and upsell bank products and services
- Coordinate night depository duties, including logging bags, processing deposits, and making change orders
- Assist with training and monitoring programs for junior tellers, ensuring they meet competency and professional conduct standards
Requirements:
- 3 years of experience in a financial institution, preferably in a teller or customer service role
- Basic knowledge and skills in computer terminal and personal computer operation, mainframe computer system, and word processing, spreadsheet, and account opening software programs
- Effective oral, written, and interpersonal communication skills, with the ability to apply common sense and deal with difficult problems involving multiple facets and variables in non-standardized situations
- Ability to work with general supervision while performing duties, with a current Georgia driver's license and vehicle insurance coverage if required to drive in the course of performing assigned duties and responsibilities
Benefits:
- Competitive salary and benefits package
- Opportunities for career advancement and professional growth
- Collaborative and dynamic work environment
Magnolia State Bank is seeking a highly skilled and experienced Branch Service Specialist to join our team. As a key member of our branch operations, you will be responsible for providing exceptional customer service, conducting transactions, and promoting the bank's products and services.
Key Responsibilities:
- Provide customer service, responding to inquiries and resolving issues in a timely and professional manner
- Conduct transactions, including deposits, withdrawals, loan payments, and cash advances, while maintaining accurate records and adhering to bank policies and procedures
- Develop and maintain relationships with customers, identifying opportunities to cross-sell and upsell bank products and services
- Coordinate night depository duties, including logging bags, processing deposits, and making change orders
- Assist with training and monitoring programs for junior tellers, ensuring they meet competency and professional conduct standards
Requirements:
- 3 years of experience in a financial institution, preferably in a teller or customer service role
- Basic knowledge and skills in computer terminal and personal computer operation, mainframe computer system, and word processing, spreadsheet, and account opening software programs
- Effective oral, written, and interpersonal communication skills, with the ability to apply common sense and deal with difficult problems involving multiple facets and variables in non-standardized situations
- Ability to work with general supervision while performing duties, with a current Georgia driver's license and vehicle insurance coverage if required to drive in the course of performing assigned duties and responsibilities
Benefits:
- Competitive salary and benefits package
- Opportunities for career advancement and professional growth
- Collaborative and dynamic work environment
