Head Teller

Job Type: Full-time

The position of Head Teller is responsible for performing supervisory and intermediate branch and customer services duties.

Key Responsibilities:

1. Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts.
2. Cashes checks, savings withdrawals and makes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing.
3. Coordinates administration of night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers.
4. Opens and closes the vault daily; assists in balancing vault currency and coin.
5. Promotes and cross-sells the Bank's products and services by assisting customers in their selection to meet their needs.

Additional Responsibilities:

1. Establishes proper identification of new customers and determines need and extent of reference investigation.
2. Makes decisions regarding the opening of new accounts; assigns account numbers; completes forms requiring customer signature(s); checks credit history; accepts initial deposits; prepares all documents and items pertaining to checking accounts, savings accounts and certificates of deposit for processing.
3. Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.
4. Issues official checks, traveler's checks and savings bond applications.
5. Administers training and monitors all junior tellers for competency and professional conduct.
6. Responsible for matters of compliance including but not limited to, BSA/AML, Reg. CC, GLBA, Information Security, and Reg. D.
7. Cross-sells the Bank's other products and services, referring customers to appropriate staff as indicated.
8. Performs safe deposit duties by opening accounts, controlling access, assisting customers and processing affiliated reports.
9. Accepts loan, installment and collection payments.
10. Balances vault daily and verifies cash being returned to the vault.
11. Provides effective customer service and assists in resolving problems within given authority.

Requirements:

• High school diploma or general education degree (GED); and 5 years of related experience and/or training; or the equivalent combination of education and experience.
• Intermediate experience, knowledge and training in branch operation activities, terminology and products and services.
• Basic knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Intermediate skills in computer terminal and personal computer operation; mainframe computer system; and word processing, spreadsheet and account opening software programs.
• Ability to work with general supervision while performing duties.