What are the responsibilities and job description for the Veterinary Referral Coordinator/Receptionist position at Magnolia Veterinary Surgery?
Job Overview
We are seeking a dedicated and knowledgeable Referral Coordinator to join our veterinary surgery practice. The ideal candidate will play a crucial role in managing referrals from veterinarians and pet owners, ensuring seamless communication between clients, veterinarians, and specialists. This position requires a strong understanding of pet/human bond empathy, veterinary terminology, as well as excellent organizational and interpersonal skills.
Responsibilities
- Facilitate the referral process by coordinating appointments and communications between referring veterinarians and specialists.
- Maintain accurate records of referrals, including patient information, medical history, and surgery scheduling within price estimates .
- Provide exceptional customer service to clients by addressing inquiries and guiding them through the referral process.
- Manage pet owners questions with empathy and patience.
Qualifications
- Must have strong multitasking skills, great phone etiquette, and organizational ability.
- Experience in animal care or pet care settings is much preferred.
- Familiarity with dogs and cats preferred.
- Previous experience in medical collections or veterinary critical care is advantageous.
- Ability to work effectively in a fast-paced environment while maintaining attention to detail.
- Excellent communication skills, both verbal and written, to interact with clients and team members effectively.
- Proficiency in using computer systems for record keeping and scheduling.
Join our team as a Referral Coordinator and help animals by getting the surgery they need to feel better!
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Uniform allowance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Veterinary experience: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Ability to Commute:
- Tupelo, MS 38804 (Required)
Work Location: In person
Salary : $15 - $20