What are the responsibilities and job description for the Customer Service Specialist position at Magnum, LTD?
The responsibility of the Customer Service Representative is to provide outstanding service by working with internal and external customers to make sure Magnum is meeting our commitments and delighting our customers at every step of the experience.
- Build relationships and provide excellent customer service with our customers (internal and external) via telephone and email.
- Handle customer complaints in a calm, professional manner.
- Enter pickups and returns and gather information from customers to communicate with other depts.
- Monitor, track, and trace customer’s freight.
- Process changes or cancellations to freight bills.
- Take ownership of customer’s concern. Diagnose, assess, resolve, and provide resolutions for as much ease as possible to the customer.
- Educate customers on technology solutions that Magnum has in place.
- Performs other related duties as assigned.
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