Customer Service Specialist (Contract)

Magnussen Home Furnishings Ltd., a recognized global leader in the home furnishings industry, is presently seeking an individual to join our Customer Service team. Established in 1931, Magnussen Home designs, imports, and distributes occasional tables, bedroom, dining, upholstery, and home office systems across all style categories for retailers around the world. With more than 30 years of experience in offshore sourcing, the company enjoys an excellent reputation for quality control, customer service, workmanship, finishing and timely delivery.

The ideal candidate is committed to a positive, change-friendly environment and strives to exceed expectations. This position requires someone who is self-motivated, highly organized, analytical and a problem solver.

Customer Service Specialist – Contract

As a member of the Customer Care team, you will be responsible for the day-to-day management of customers’ orders, shipments, and claims, ensuring all processes are handled accurately and on time. You will excel as a front-line team member, adept at multitasking while processing various types of orders and providing exceptional support to our diverse customer base and sales force.

The specific responsibilities include:

· Compile, sort, and verify the accuracy of information before it is entered.

· Process customer orders and make sure all information is keyed accurately and input in a timely manner and promptly address any order discrepancies with sales rep or customer, escalating concerns when appropriate.

· Coordinate with Supply & Traffic teams to ensure order can ship in a timely manner if urgent.

· File copy of all orders received.

· Ensuring that the supporting details are noted on orders where applicable (order changes)

· Processing of customer claims, returns, replacement product requests and credit notes.

· Provide phone support for sales force and customer inquiries and respond same day with accurate information

· Provide administrative support (such as report preparation) and any other duties as assigned.

· At all times comply with company policies, procedures and instructions.

· All other tasks as required / requested by management.

Education/Experience Required:

· Experience in Microsoft Office Products such as Outlook, Word and Excel

· Good communication skills

· Accuracy and well-organized

· High School Diploma

· At least 3-5 years of customer service or account management experience.

If you feel you are the exceptional individual that we are seeking to fill this position, please forward your cover letter, and resume.

We thank all candidates for applying, however only qualified candidates will be contacted for an interview. Individuals who are easily stressed need not apply.

If you require accommodation to participate in recruitment process, please notify us when contacted for an interview.

Job Type: Contract

Pay: From $15.00 per hour

Expected hours: 37.5 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Ability to Commute:

• Greensboro, NC 27410 (Required)

Ability to Relocate:

• Greensboro, NC 27410: Relocate before starting work (Preferred)

Work Location: In person

Salary : $15