Veterinary Surgical Assistant

Job Description

Advanced Eye Care - Panama City / Magruder Eye Institute has been serving Panama City for over 25 years, and is proud to be the leading ophthalmic group in the community. We offer a full spectrum of medical and surgical treatments so that all options are available to our patients. Advanced Eye Care - Panama City / Magruder Eye Institute is committed to the delivery of personalized eye care of the highest quality. Not only do we value our patients, but we are also passionate about our staff. Our amazing leadership team is committed to cultivating and maintaining an employee centric work environment where every employee has a voice and a platform to share their ideas and suggestions, are encouraged and incentivized to broaden their education and training and are invited to participate in the numerous employee activities offered monthly.

Advanced Eye Care - Panama City / Magruder Eye Institute is affiliated with Ascend Vision Partners premier network of Ophthalmic Medical Services.

Our Mission is to deliver best-in-class ophthalmic and optometric care.

Team members are hired to assist the organization in building a differentiated integrated eye care platform focused on superior patient care delivered through our network of optometrists and ophthalmologists. Team members are expected to a behavior of professionalism, which includes but is not limited to, acting with integrity and accountability, support our clinicians in all aspects of patient care delivery, support a culture of respect, diversity and inclusion in our organization, and enhance the patient access to primary and specialty eye care. Our vision is to create an admired healthcare company dedicated to delivering personalized eye care with outstanding patient outcomes.

The Patient Services Specialist (Front Desk) / Surgery Scheduler is responsible to provide the highest quality patient care in scheduling all patients appointments, surgical procedures, obtaining referrals, consents, verifying insurance authorization, collecting patient co-pays and balances, medical clearances, and computer task management. A strong communication skill set is required for communications between staff, management and patients served.

Essential Duties & Responsibilities :

• Provides high level customer service in all interactions with internal and external customers.
• Provides direct, professional, and knowledgeable interactions with patients, providers, referral sources, and the clinical team.
• Answers telephone calls accurately and with exceptional customer service and ensures the caller's needs are met and accurate information is obtained.
• Utilizes the operational guidelines for scheduling patient appointments and / or surgical procedures per physician direction.
• Obtains required medical clearance documents for surgical procedure.
• Obtains payment from each patient, including copayments, balance due and appropriately receipts all monies collected.
• Verifies, ensures eligibility, and registers patients by obtaining patient demographics and third-party coverage(s) at every encounter and obtains referral is required for requested patient appointment or procedure.
• Advises patient on physician referral and provides appropriates notes / updates to referring physician, as needed.
• Prioritizes and completes all work in an accurate, effective, and efficient manner.
• Completes reminder calls to patient for scheduled appointments, as needed.
• Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail.
• Addresses concerns of patients, provides service recovery, and escalates issues as needed.

Education & Experience :

Core Competencies :

Physical Activity of Position :

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