What are the responsibilities and job description for the INSURANCE CUSTOMER SERVICE REPRESENTATIVE position at Maguire?
Job Summary :
The Insurance Customer Service Rep is the insurance agencies' front-line contact with the public and must represent the agency in a professional and friendly manner at all times. They will act as a receptionist, accept payments, and provide customer service and support to the Licensed Producers.
Essential Job Duties and Responsibilities : (Additional duties as assigned)
- Answer incoming calls promptly and professionally.
- Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold.
- Take thorough messages, indicating caller's first and last name, company name if applicable, the time, and the message the caller wishes to leave.
- Communicate messages to the appropriate parties in a timely manner.
- Receive cash, checks, and credit card payments from customers and accurately record the amount received and process with the respective carrier.
- Make change, accept a check or credit card payment and issue receipts to customers.
- Refer customers who have additional questions to respective team member.
- Handle customer complaints with poise and integrity. Refer the customers to the appropriate manager for further communication.
- Prepare outgoing mail for postal service delivery.
- Pick up mail daily and time stamp and distribute accordingly.
- Perform clerical duties such as typing, filing, etc., as needed.
- It is your responsibility to support and endorse agency policies and procedures as set forth by our group.
- Follow up calls for recent car sales to gain the opportunity to provide a quotation for insurance needs. This would include gathering this information for which a fact finder is provided.
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