What are the responsibilities and job description for the Customer Service Representative Saginaw position at MAHAR?
Essential Functions:
- Receives and processes quotes and orders via fax, phone, mail, EDI and e-mail per customer request; verifies pricing and availability
- Expedites orders to buyers per customer request
- Fields customer complaints in an effort to resolve problems and ensure satisfaction
- Maintains and updates information on customer open order report spreadsheet
- Communicates urgent order to buyers and management as appropriate and monitors items until shipment to customer is made
- Runs various reports per customer and/or salesperson request
- Creates transfer orders from the main warehouse to a remote warehouse for Tool Management customers
- Assists with projects as assigned by management
- Helps to eliminate slow and non-moving items in main warehouses
- Updates customer pricing records as necessary based on current pricing
- Communicates order updates to customers as needed
- Processes customer returns as needed
- Communicates with outside sales regarding account and order information
- Performs mentoring & training as needed
- Assists management in developing and implementing continuous improvements throughout all functions
- May run reports for replenishment to customer location and ordering controls
- May process inventory usage/count sheets to maintain accurate customer stock levels
- May process and submit monthly summary billing reports to customer
- May complete and process item plan change forms
- May generate direct shipment or repair purchase orders
- Assumes responsibility and authority for executing job related duties outlined in the Mahar Tool Supply Co., Inc. Quality Manual
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Minimum Qualifications:
- Ability to perform 90 – 100% of the required work efficiently on a computer, including using purchasing ERP systems and the MS Office suite
- Ability to prioritize work and complete all that is necessary
- Ability to maintain positive working relationships
- Must be able to pass drug screen and yield satisfactory results from a background check
Preferred Qualifications:
- High School diploma or equivalent
- 3 – 5 years of experience in customer service in a similar industry
Work Environment & Physical Requirements:
Office environment.
Must be able to sit and type for extended periods of time
Required to view computer screen for long periods of time
Job Summary:
Interacts with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. Reviews and processes orders, works with suppliers to maintain accurate pricing, and handle and resolve concerns.
