What are the responsibilities and job description for the Pre-Access Coordinator position at MAHEC, Mountain Area Health Education Center?
JOB SUMMARY :
The School Based Behavioral Health (SBBH) Pre-Access Coordinator will serve school-based therapy patients and their families by supporting timely, efficient, and successful engagement in services, all while providing excellent patient experience. The SBBH Pre-Access Coordinator will provide administrative support to school-based therapists by ensuring compliance metrics are met for each patient regarding completion of registration paperwork, verification of guardianship, and helping manage patient accounts. This position works directly with the patients.
SPECIFIC RESPONSIBILITIES :
- Process incoming referrals for school-based therapy services. Including initial patient / guardian outreach, building patient charts, verifying demographic information and insurance, supporting patient / guardian in completing initial registration paperwork, and verifying that all compliance standards are met before scheduling.
- Coordinate with referral sources and schools, providing updates on referrals and coordinating efforts to contact patients as needed.
- Monitor patient charts to ensure that registration paperwork, demographic information, and insurance information remains up to date. This will include patient outreach to collect all necessary patient demographic information and paperwork.
- Update patient charts to reflect accurate demographics, insurance information, contact information, etc.
- Facilitates collections of co-pay, coinsurance, deductibles, and past due balances.
- Coordinates the interaction between patients and payors to facilitate timely reimbursement.
- Run insurance eligibility
- Schedule interpreting services for patient appointments, both intake and routine appointments as needed.
- Monitor shared inboxes and provide follow-up as needed.
- Answer phones, check voicemails, and monitor phone volume.
This role description is a general description of the essential job functions. It is not intended to describe all the duties the School Based Behavioral Health Pre-Access Coordinator may perform.
KEY COMPETENCIES
EDUCATION AND EXPERIENCE
Associate Degree in Business, Health Administration, or a related field or Three (3) years of relevant experience or a comparable combination of education and / or experience.
Previous experience in a medical office / clinical environment preferred.
SPECIFIED SKILLS
Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required.
Spanish language skills preferred, but not required.
PHYSICAL DEMANDS
SUPERVISORY RESPONSIBILITIES
REQUIRED LICENSES
SCHEDULE :
Regular attendance on-site is an essential function of this position. Typical business hours are Monday - Friday, 8 : 00 am to 5 : 00 pm (or flexed to best meet the needs of the clients and / or the Division); 40 hours per workweek.
POSITION COMPENSATION :
20.43 / hour, full time with full benefits available
At MAHEC , we strive to equip all team members with Total Rewards (pay benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.
All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.
MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer. Black, Indigenous, People of Color and Spanish / English bilingual persons are strongly encouraged to apply. With this in mind, studies show that women, gender diverse, and BIPOC candidates are less likely to apply unless they meet all of the qualifications listed in the job description.
If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to AskTalent@mahec.net for support in your job search process. You could be the talent we are seeking for this or other opportunities.
Salary : $20
