IT Analyst

ITIL or service management principles and guidelines.

• Service Now or other IT Service Management software.
• Tier 1, Tier 2, and Tier 3 process and workflow management.
• Office 2016, Windows OS, Mac OS, Android/Apple mobile devices; support for specialized software such as CAD.
• Windows, Unix/Linux server, VM experience.
• Cisco, Juniper, Microsoft certifications preferred.
• Previous knowledge pertaining to SolarWinds preferred.
• Network and IT Infrastructure monitoring experience.
• Troubleshooting in a complex IT environment.
• Leading process improvement efforts, implementing process changes and improving productivity through process improvement; ability to promote and implement continuous process improvement within and across teams.
• General hardware, software, and client technologies.
• Customer service principles and practices.
• Managing multiple, competing priorities.
• Communicating effectively across a wide variety of technical and business personnel.
• Effective oral and written communication.
• Pertinent federal, state, and local laws, codes, and regulations.

Job Type: Contract

Pay: $35.32 - $40.01 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift

Experience:

• ITIL or service management: 6 years (Required)
• Service Now: 4 years (Required)
• Tier 1, Tier 2, and Tier 3: 3 years (Required)
• Office 2016,: 3 years (Required)
• Windows OS, Mac OS, Android: 3 years (Required)
• Unix/Linux server: 4 years (Required)
• Cisco, Juniper,: 4 years (Required)
• solarwinds: 3 years (Required)

Work Location: In person

Salary : $35 - $40