PC Deployment Technician

Device Deployment and Configuration:

• Deploy and configure desktops, laptops, peripherals, and printers in clinical and administrative settings.
• Perform software installations and ensure all required applications and system configurations are in place.
• Set up hardware to comply with organizational standards and security policies.

Troubleshooting and Maintenance:

• Conduct basic troubleshooting of hardware, software, and peripheral issues.
• Collaborate with the IT support team to escalate and resolve complex issues promptly.
• Ensure all deployed devices meet performance and compatibility requirements.

Epic Technical Dress Rehearsal (TDR):

• Perform complete end-to-end testing on all devices as part of Epic TDR to validate readiness for go-live.
• Test connectivity, application performance, and functionality of Epic workflows on deployed devices.
• Document and report test results, identifying and addressing any deficiencies or issues.

Documentation and Reporting:

• Maintain accurate records of deployed hardware, configurations, and testing outcomes.
• Provide detailed documentation for device testing and troubleshooting procedures.
• Contribute to post-deployment reports, highlighting successes and improvement opportunities.

Collaboration and Support:

• Work closely with clinical and administrative staff to schedule device installations and testing with minimal disruption to operations.
• Assist with user training and provide basic guidance on using deployed devices and systems.
• Participate in team meetings and provide updates on deployment and testing progress.

Qualifications:
Education and Experience:

• Associate’s degree in information technology, Computer Science, or a related field; or equivalent work experience.
• 1-3 years of experience in IT hardware deployment, troubleshooting, or similar roles.
• Experience with Epic or other electronic health records (EHR) systems preferred.

Skills and Competencies:

• Proficiency in deploying and configuring Windows-based systems and peripherals.
• Strong troubleshooting and problem-solving skills for hardware and software issues.
• Familiarity with healthcare IT environments and workflows is a plus.
• Excellent communication and customer service skills.
• Ability to work independently and manage multiple tasks with attention to detail.

Certifications (Preferred):

• CompTIA A , Network , or similar IT certifications.

Physical Requirements:

• Ability to lift and transport equipment up to 50 lbs.
• Willingness to work in various environments, including clinical and behavioral health settings.
• Ability to travel between facilities as needed.

Job Type: Contract

Pay: $20.22 - $23.67 per hour

Expected hours: 40 per week

Education:

• Associate (Required)

Experience:

• deploying and configuring: 3 years (Required)
• Windows-based systems and peripherals.: 3 years (Required)
• Epic or other electronic health records (EHR: 1 year (Required)
• device testing and troubleshooting: 2 years (Required)
• desktops, laptops, peripherals: 2 years (Required)

Ability to Commute:

• Kinston, NC 28501 (Required)

Work Location: In person

Salary : $20 - $24