What are the responsibilities and job description for the Customer Support Specialist position at MAHLE?
Together, we move the world. As an international leading development partner and supplier to the automotive industry, we at MAHLE are passionate about developing innovative solutions for climate-neutral mobility of tomorrow. Our focus is on e-mobility and thermal management as well as further technology fields to reduce CO2 emissions, such as fuel cells or highly efficient, clean combustion engines that also run on hydrogen or synthetic fuels. "; lv_text = "
In 2023, the technology group with its approximately 72,500 employes, generated sales of just under EUR 13 billion and with its 148 production locations and 11 major research and development centers, is represented in 29 countries. Join our MAHLE team! #StrongerTogether"; } $("#mahleIntroText").html(lv_text);
Your Contribution
In this position involved with processes related to shipments, invoicing, transportation, EDI, customer websites, pricing, and packaging.
- Provide data for creation of Customer Master Data
- Populate material master sales views and warehouse views
- Create and maintain customer material information records & scheduling agreements; troubleshoot pricing differences
- Create and maintain customer-specific work instructions
- Responsible for processing, packaging & labeling shipments and invoices
- Track customer delivery performance
- Review and maintain customer website information (as needed)
- Review and troubleshoot the status of incoming EDI & Outgoing EDI transmissions
- Create and modify prototype and tooling orders
- Process customer returns and resolve delivery performance differences with customer locations
- Communicate freight scheduling with Shipping
- Research and resolve accounts receivable issues (freight charges, returns, etc.)
- Coordinate engineering and packaging changes with production scheduling
- Participate in customer visits as necessary
- Pack and label product for shipment; Process and track UPS and FedEx Shipments
Your Experience & Qualifications
- Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
- Logistics & Warehouse Management experience is required
- Fork Truck & Stock Picker Certifications are required
- Strong Communication Skills
- Ability to problem solve and make quick decisions
Our Offer
We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities. We encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles! After receiving your online application, the interview process will typically be, a screening call followed by Personal Interview(s). For more information about MAHLE and what a career with us looks like for you, click here. and to learn more about our foundation owned technology group click here.
#DiversityMatters with our inclusive culture, we welcome applications from all social, religious & ethnical backgrounds, disabilities both mental and physical, identities (gender) and neurodivergent people.
Do you have any questions?
Facts about the job
Closing date for applications
Don't waste any time, apply while the position is online.
Your future at MAHLE
As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.
Shape the future with us.
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