Key Accounts Manager

Company Description

Mahomed Sales and Warehousing, LLC (dba MSW) is a manufacturing supply chain integrator offering services including assembly, sub-assembly, packaging, kitting, warehousing, supply chain management, parts cleaning, and more. MSW holds technical certifications in ISO 9001 and IATF 16949, and is a Minority Certified business (MBE) and a Corporate Plus Partner with the NMSDC. With strong leadership and industry experience, MSW is positioned for sustained growth in the automotive, heavy-duty truck, and aerospace sectors.

Role Description

This is a full-time on-site Key Accounts Manager role located in Indianapolis, IN. The Key Accounts Manager will be responsible for managing key client accounts, developing and implementing business plans, providing excellent customer service, and utilizing analytical skills to drive account growth and retention.

Key Attributes of the Job:

• Relationship Building: Cultivate strong, trusting relationships with key accounts by utilization of regular communication, proactive outreach, and understanding business goals and challenges of the client.
• Account/Strategic Planning: Develop and execute strategic account plans tailored to each key client, identifying potential growth areas and opportunities to expand business. This includes conducting a Needs Analysis to find pain points and identify suitable product or service solutions.
• Account Management: Maintain and strengthen relationships with existing key accounts to ensure client satisfaction, retention, and growth.
• New Business Development: Identify and secure account development opportunities by understanding client needs and presenting tailored solutions. This includes identifying opportunities to cross and upsell additional products or services.
• Collaboration: Partner with internal teams (e.g., engineering, production, operations, accounting) to ensure client deliverables are met on time and to specification, proactively addressing concerns.
• Negotiation: Negotiate contract terms and pricing with key accounts to ensure mutually beneficial agreements and business sustainability.
• Market Analysis: Monitor automotive industry trends and competitor activities to identify opportunities and risks.
• Sales Reporting: Prepare and present reports on account performance, forecasts, opportunities, and client feedback to leadership.

Key Day to Day Responsibilities:

·      Responsible for contributing to and overseeing all client business activities related to the entire sales life cycle.

·      Act as the primary point of contact for all client interactions.

·      Analyze and manage current and new relationships to deliver on client needs.

·      Ongoing account maintenance and management to fulfill client needs while balancing internal priorities and driving sales.

·      Handle daily customer calls regarding commercial activity, contracts, and pricing.

·      Receive and lead response to client RFQs.

·      Host clients onsite and visit client facilities as needed based on client needs.

·      Coordinate internal teams to meet clients’ specific requirements.

·      Act as a voice for each client within the company, ensuring client needs are considered across different departments.

·      Quickly address any client concerns and issues, providing timely solutions to maintain satisfaction. 

Qualifications

• Education:
• Bachelor’s degree required, with a strong foundation in sales or business development.
• Experience:
• Proven history as a seasoned sales professional with expertise in account management and business development in the manufacturing or automotive sector.
• Project management experience.
• Must have APQP (Advanced Product Quality Planning) experience.
• Preferred certification experience: ISO9001, IATF16949, AS9100.
• Experience working with large OEMs in the automotive, industrial, heavy-duty truck, or aerospace industries.
• Experience managing Fortune 50-500 client accounts.
• Sales reporting and forecasting experience.
• Proven track record of achieving sales targets and managing lengthy and complex sales cycles.

Skills:

• Understanding of business operations, market dynamics and financial analysis.
• Proven record of achieving sales targets and managing lengthy and complex sales cycles.
• Strong ability to build rapport, trust, and long-lasting relationships with clients.
• Highly proficient with sales quoting and facilitating the sales process from start to close.
• Proficiency in CRM tools and sales forecasting.
• Ability to read prints and suggest changes and improvements to clients and the Engineering team.
• Excellent interpersonal communication and negotiation abilities.
• Strong organizational and time management skills.
• Experience with Microsoft office, specifically PowerPoint to present information and data to clients.

Cultural Fit: Results-driven with a collaborative and entrepreneurial mindset. Ideal candidate will thrive in a technical, fast-paced, and customer-oriented environment.