What are the responsibilities and job description for the Claims Director position at Mai Placement?
Claims Director
Spring Valley, NY (HYbrid is a possibility)
175-300K DOE plus Benefits
We are a rapidly growing Workers’ Compensation Carrier with a fast-paced, startup mindset , dedicated to delivering exceptional claims management, litigation support, and customer service . Our claims department prioritizes efficiency, accuracy, and compliance while ensuring the best outcomes for insureds and claimants.
As the Director of Claims Management , you will oversee the entire claims department , leading a team of adjusters, examiners, supervisors, and an associate director. This role is responsible for optimizing claims processes, training staff, and implementing new technology to improve efficiency. You will be hands-on in managing complex claims, ensuring compliance, and driving continuous improvements while maintaining a strong focus on team development and customer service .
This is an opportunity for a passionate, strategic leader to shape and elevate a growing claims operation in a highly collaborative and evolving environment .
Key Responsibilities :
- Lead, develop, and manage the claims team, fostering a culture of high performance and accountability .
- Implement and optimize claims-handling processes to ensure accuracy, efficiency, and superior customer service.
- Train staff on best practices, workflows, and legal compliance.
- Evaluate and refine processes to align with new claims software and industry changes.
- Collaborate with insureds, claimants, and legal teams to ensure timely and fair resolutions.
- Oversee complex claims cases , providing expert guidance on litigation, settlements, and cost control.
- Monitor department KPIs and drive continuous improvement initiatives.
- Work closely with other departments (legal, underwriting, customer service) to ensure seamless operations.
Ideal Candidate Profile
Benefits :
Email Baila@maiplacement.com
