What are the responsibilities and job description for the Director of Operations - B2B Services position at Mai Placement?
Director of Operations – B2B Services
Monroe, NY
$150K–$200K (Based on Experience)
Company Overview
We are a fast-growing B2B service provider, delivering tailored solutions to industries including healthcare, manufacturing, and beyond. As we scale, we are looking for a Director of Operations to take ownership of our processes, drive efficiency, and ensure a seamless client experience.
Position Overview
As the Director of Operations, you will lead and optimize company-wide operations, overseeing a team of 30 across three departments. Reporting directly to the CEO, you will be responsible for streamlining processes, improving service delivery, and scaling operations to meet business growth. This is a hands-on leadership role that requires a strategic thinker with strong execution skills and a passion for operational excellence.
Key Responsibilities:
Operational Leadership & Strategy- Develop and implement operational strategies to align with business growth and client needs.
- Lead cross-departmental coordination to ensure seamless service delivery and efficiency.
- Take full ownership of day-to-day operations, proactively identifying areas for improvement.
- Continuously refine workflows to improve service quality, speed, and scalability.
- Implement best practices for team accountability, ensuring KPIs and deliverables are met.
- Oversee technology adoption to enhance automation and streamline processes.
- Manage budgeting, resource allocation, and cost-control measures across departments.
- Monitor operational performance, track KPIs, and drive data-informed decision-making.
- Implement performance reviews and ongoing improvement strategies.
- Ensure a high level of client satisfaction by optimizing service workflows and responsiveness.
- Address client issues and improve operational processes to enhance retention.
- Work closely with leadership to develop strategies for continuous improvement in customer service.
- Lead, mentor, and develop department heads to foster a culture of ownership and accountability.
- Implement structured performance reviews and 90-day goal check-ins.
- Strengthen internal communication and collaboration across teams.
- Ensure compliance with industry regulations, internal policies, and operational best practices.
- Develop contingency plans to mitigate operational risks and improve business continuity.
Must-Haves
- 5 years of experience in operations leadership, preferably in a B2B service environment.
- Proven success in scaling operations, implementing processes, and managing cross-functional teams.
- Strong strategic thinking with hands-on execution skills.
- Experience managing financial performance, budgets, and cost controls.
- Exceptional leadership, communication, and problem-solving abilities.
- Ability to take ownership, drive accountability, and lead teams towards measurable success
Why Join Us?
This is an exciting opportunity to own and lead operations for a growing organization. If you are a results-driven leader who thrives in a high-accountability environment and enjoys building scalable processes, we'd love to hear from you!
Apply Now:
Email Resume: Joel@maiplacement.com
Apply Online:
https://jobs.crelate.com/portal/maiplacement/job/wgcb3p1sdu8x111wacq8imtfrh?crt=1740086545466
Salary : $150,000 - $200,000
