What are the responsibilities and job description for the Operations Manager position at Maid Tidy LLC?
Location: Austin, TX
Annual Salary: $50,000
About Us:
We are a thriving cleaning services company dedicated to delivering exceptional results for our clients while fostering a supportive and collaborative work environment. We’re seeking a dynamic Scheduling and Operations Coordinator to oversee daily operations, manage staff, and ensure smooth workflows across all aspects of the business.
Responsibilities:
- Oversee Team Support: Provide leadership and assistance to team members, ensuring their needs are met to perform their roles effectively.
- Conduct Inspections: Perform on-site inspections to ensure cleaners deliver high-quality service that meets company standards.
- Handle Hiring and Termination: Recruit, interview, and onboard new team members while managing termination processes when necessary.
- Provide Worker Feedback: Offer constructive feedback to cleaners to support professional growth and maintain service excellence.
- Schedule Cleaners and Managers: Organize and manage schedules for cleaners and managerial staff to ensure smooth daily operations.
- Manage Billing and Payroll Reports: Oversee client billing and prepare accurate payroll reports to maintain financial accuracy.
- Facilitate Client and Cleaner Communications: Serve as a liaison for both client inquiries and cleaner updates, ensuring clear and efficient communication.
- Manage Off-Site Laundry Logistics: Oversee the collection, cleaning, and delivery of off-site laundry services to meet client expectations.
- Monitor and Adjust Company Budgets: Work within the company’s budget to ensure financial efficiency and cost-effectiveness.
- Handle Client Feedback: Address client concerns or suggestions professionally to maintain high satisfaction and retention.
Qualifications:
- Proven experience in operations management, scheduling, or a similar role.
- Strong organizational, multitasking, and leadership skills.
- Excellent communication skills to manage both client and team relationships effectively.
- Ability to handle sensitive matters, such as hiring, termination, and feedback, with professionalism and discretion.
- Proficiency in budget management and payroll reporting.
- Reliable transportation and willingness to assist with logistics when needed.
What We Offer:
- Competitive salary of $50,000 per year.
- A collaborative and supportive work environment.
- Opportunities for growth and professional development.
- PTO
Salary : $50,000
