Legal Secretary/Receptionist- Intake Specialist

LEGAL CASE INTAKE SPECIALIST

Busy Personal Injury Firm is looking for a Plaintiff's Auto Accident Legal Secretary/Receptionist/Intake Specialist.
Responsibilities include:

• Assist potential new clients with completion of intake questionnaires (walk-ins and phone inquiries).
· Sign up cases (electronically and/or in-person if necessary).
· Assist in discussing office contracts, HIPAA documents, and other relevant required documents for sign-ups. Also includes:
• Assisting with incoming calls.
• Establishing new case files.
• Assist with data entry.
• Assist with scanning, photocopying, faxing and filing documents.
• Assist with Spanish translations.
• Assist in calendaring deadlines and client appointments (in-person, telephonic conferences, and video conferences).
• Drafting simple correspondence.
• Assist with clerical requests as needed.
• Assist in setting up new insurance claims.
• Interacting with insurance adjusters.
• Interacting with clients on case status.
• Providing excellent client customer service.
• Assist in establishing liability in new auto insurance claims.
• Assist in auto handling property damages claims.

Qualifications for Intake Specialist:

• Personal Injury Plaintiff's Auto Claims or similar office administrative work experience preferred.
• Bilingual Preferred (Spanish & English).
• Dependable and consistent, especially with attendance and punctuality.
• Customer service oriented.
• Highly organized with advanced multi-tasking and follow-up skills and the ability to prioritize tasks.
• Professional and effective written and oral communication skills with customers, management, and fellow employees.
• Ability to understand and follow written and verbal instructions.
• Strong work ethic.
• Must be adaptable, flexible, and willing to adjust work assignments when necessary.
• Team player with professional appearance and demeanor.
• Proficient in MS Office, including Excel and Word.
• Experience with Dropbox.
• Thrive working in a busy environment.
• Be comfortable with multitasking and handling numerous tasks throughout the day.
• Possess excellent written and verbal communication skills with a proven ability to interact with clients.
• Be able to prioritize assignments and tasks, maintain organization, and manage workload.
• Be detail oriented and have a positive attitude.

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