What are the responsibilities and job description for the Mail Data Inc. is hiring: Customer Service and Order Writer in Manchester position at Mail Data Inc.?
Job Description
Job Description
We are looking for a highly organized and customer-focused Customer Service and Order Writer to join our fast-paced, dynamic team at Mail Data Inc. a leading direct mail company. In this role, you will be the primary point of contact for clients, sales and other customer service individuals.
The successful candidate will provide exceptional customer service while managing the writing and processing of orders for direct mail campaigns. Strong communication skills, attention to detail, and the ability to manage multiple tasks on tight deadlines are a must!
Key Responsibilities : Customer Service :
- Serve as the first point of contact for sales / CSR’s, answering inquiries related to direct mail products, services, and campaign progress via phone, email, or in person.
- Provide exceptional customer service by addressing sales / client questions, concerns, and requests in a professional and timely manner.
- Collaborate with sales and other CSR’s to gather detailed requirements for direct mail campaigns, ensuring all aspects of the project are clear and understood.
- Offer advice and recommendations on direct mail services, including format, design, and mailing options, based on Sales / CSR’s needs and objectives.
- Manage and resolve customer complaints or issues, working closely with production teams to find solutions and ensure client satisfaction.
- Keep Sales / CSR’s updated on the status of their orders, ensuring transparency and meeting deadlines.
- Maintain accurate customer records, document interactions, and update order information across multiple platforms
Key Responsibilities : Order Writing and Processing :
Skills & Qualifications :
It would be great if a candidate also had :
Physical Requirements :
Company Description
Mail Data, Inc. has a 20 year history of providing customers with complete mail preparation services including data processing, list maintenance, resident mailing lists from our own USPS certified database, addressing, inserting, hand mailing and fulfillment services.
We continue to add new data management, targeting and analytic technologies, new equipment and dedicated staff, so we are always one step ahead of the competition.
Company Description
Mail Data, Inc. has a 20 year history of providing customers with complete mail preparation services including data processing, list maintenance, resident mailing lists from our own USPS certified database, addressing, inserting, hand mailing and fulfillment services. We continue to add new data management, targeting and analytic technologies, new equipment and dedicated staff, so we are always one step ahead of the competition.