What are the responsibilities and job description for the Video Support Specialist position at Main Sail LLC?
We are looking for a video support specialist extremely well-rounded in processing and scheduling videoconference requests and managing other issues via telephone and email utilizing Microsoft Office 365, and experience with Polycom RMX, Resource Manager and endpoints.
Preferred Education: 4-year college degree.
Years of Relevant Experience: 2 years.
Key Skills:
- Process and schedule for video conference requests and manage other issues via telephone and email. Last year we scheduled over 12,000 conferences.
- Utilize Microsoft O365.
- Assist with day-to-day management of videoconferencing operations for our multisite videoconferencing network.
- Use professional written and oral communication.
- Work successfully across multiple teams.
- Provide analytical and troubleshooting support for video endpoints and fiber networks.
- Support conference room meetings, point-to-point and multipoint (bridge) video teleconferences.
- Prefer experience with Polycom and Cisco infrastructure and endpoints.
- Provide limited audio/video support for management off-site activities.
- Maintain strict confidentiality for all videoconferencing activities.
- Report operational and technical issues to managers.
Salary : $25
