11-037 - Clinical Program Manager - SC/Bell Shelter

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church.  Its message is based on the Bible.  Its ministry is motivated by the love of God.  Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

This Clinical Program Manager position provides direction and oversees staff members under the Wellness treatment program which is comprised of the Veterans Grant & Per Diem Treatment Program and Drug Medi-Cal Substance Use Disorder (SUD) program. This includes but is not limited to crisis support, clinical intervention, psychoeducation, behavior management techniques, interpersonal and intrapersonal interventions, and therapeutic services (group and/or individual therapy, ASAM assessment, intakes, wrap-around support services). Ensure implementation of relevant evidence-based interventions (ex: CBT). Provides training for clinical and non-clinical staff members within the program. Oversees clinical staff (comprised of in-house clinical interns [paid and/or unpaid], licensed and licensed-eligible clinicians, case managers, group facilitators, intake coordinators, and SUD counselors). Provides or arranges clinical supervision for bachelor’s level interns.

Essential Functions

• Oversee the Wellness Center Drug Medi-Cal (DMC) Program and Veteran Grant & Per Diem (GPD) Treatment Program, including complying with all funder regulations and requirements and site monitoring visits, annual VA site audits, annual LA County Substance Abuse Prevention and Control (SAPC) monitoring visits/audits, and periodic DHCS Medi-Cal audits.
• Be or become proficient in use of SAGE (SAPC/DMC e-health patient record system). Train/support clinical staff in DMC, LA County Substance Abuse Prevention and Control (SAPC), and SAGE protocols and procedures.
• Assess treatment outcomes and develop a plan to increase retention amongst the substance use population.
• Directly supervise and manage the Wellness Center Clinical Staff.
• Refer and/or support processing of referrals made by clinical staff to local mental health agencies for clients who need psychiatric care and medication evaluations as needed.
• Clinically supervise or arrange for clinical supervision of bachelor’s level interns who are accumulating hours at Bell Shelter.
• Coordinate Mental Health services for clients with ENKI Mental Health, Rio Hondo Community Mental Health Clinic, and other collaborating mental health service provider staff, on- and/or off-site.
• Complete all required progress notes, confidentiality agreements, and other necessary paperwork.
• Serve as a liaison between Mental Health service providers and Bell Shelter staff to ensure efficient delivery of clinical services.
• Help create and maintain a therapeutic environment in which clients are viewed and understood in the context of their experience.
• Superior knowledge of community mental and primary health resources and referral processes.
• Facilitate staff development activities to increase cohesiveness and collaboration
• Complete required performance appraisals and use the established progressive action plan to address performance deficiencies.
• Responsible for recruitment, hiring, training, and development of clinical staff under your supervision.
• Host regular team meetings to address clinical issues and to teach person-centered interventions
• Responsible for scheduling staff, approving and monitoring staff training, absences, and ensuring adequate program coverage.
• No clinical services will be provided without appropriate licensure.
• Position involves working with clients who may be agitated, angry, and/or verbally abusive.
• Position may involve working some weekends, evenings, and holidays.

Due to licensing requirements, must be fully vaccinated and have booster shot or accept booster shot within 15 days of eligibility. This position requires employee to be vaccinated from Covid-19.

Minimum Qualifications    

• Master’s Degree in Social Work, Marriage and Family Therapy, Professional Clinical Counseling, or related field, licensed required.

• Alcohol and Drug Counselor Certification or License preferred
• At least 5 years of experience working with people experiencing homelessness.
• At least 5 years of experience supervising staff members.
• Ability to meet deadlines, handle complex issues, and focus on attention to detail.
• CPR and First Aid certification required to start and every two years thereafter.

Skills, Knowledge & Abilities

• Excellent management, communication, and problem-solving skills
• Deep knowledge of current evidence bases substance abuse treatment and mental health treatment practices and interventions, including treatment for dually diagnosed individuals.
• Ability to plan, make sound decisions, and lead/support others.
• Proficient in Microsoft Office applications.
• Ability to juggle competing priorities and meet deadlines
• Work successfully with minimum supervision.
• Ability to interact with both participants and staff in a professional, respectful manner.