Case Manager - Haven Heights

Case Manager

Location: Haven Heights (2122 152 Ave NE, Redmond WA 98052) | Schedule: Monday-Friday, 8:00am-4:30pm

Status: Full-Time/Non-Exempt | Pay: $27.00/hour

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it’s a place where people can invest in people on every level. In the Northwest region of the United States, we are committed to being an efficient and effective network of local offices that provide the community with resources, such as food and shelter opportunities. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward.  

The Case Manager (CM) will provide trauma informed care, housing focused case management, and general and intensive social services for persons self-identifying as male and female, often with co-occurring disorders, who are experiencing homelessness which includes: all or part of a comprehensive wraparound individualized service plan (ISP)and service-intensive case management intended to assist the individual towards self-sufficiency. The program will engage residents using strength-based, residents-centered methodologies to establish an alliance to assure that the residents are respected, inspired, and supported to reach goals identified by the residents and case manager. Key program goals include access to healthcare, behavioral health and other community resources that address identified barriers. Increased household income, life skills and successful community integration will also be focused outcomes.

Duties & Responsibilities

• Provide comprehensive case management that includes- screening and assessing residents; creating, implementing, and monitoring individual service plans; crisis intervention; connecting residents to health, mental health, employment, housing, and other community resources.
• Provide case management for residents with varying degrees of vocational, social, cultural, and/or medical impairments hindering economic independence. Case management services are provided to individuals in a goal directed, task centered, and time limited manner.
• Provide information regarding services and provide transportation as needed to people seeking services.
• Continually monitor and evaluate each resident’s progression through their case management plan and develop corrective action revisions to the plan as needed.
• Assist residents with application for Social Security or any State Assistance. SOAR training required and/or ability to complete training within 6 months of employment.
• Foster a professional and welcoming environment in all interactions with residents, guests, vendors, and colleagues, regardless of differing identities, backgrounds, beliefs, and choices.
• Participate in trainings as assigned and coordinates in-house trainings for staff.
• Develop and maintain team effort by modeling appropriate team behavior and utilizing opportunities to promote team building.
• Serve as a mentor to fellow staff members including Case Manager Assistants (CMAs). Be available for consultation on resident’s cases as needed and report pertinent information to Program Manager. Provide support for complex cases. Works in tandem with other CMs to assist residents in reaching their case plan goals.
• Participates in unit staff meetings and in case management meetings and provides case summaries and residents status information.
• Adhere to strict boundaries and professional ethics in the care of others.
• Monitor adherence to program rights, responsibilities, and policies.
• Along with the Assistant Director, Supervisors and other CMs, co-facilitate monthly resident meetings.
• Along with the Supervisors, cover shifts if necessary.
• Assist with scheduling and performing periodic review of case files, case notes, and other pertinent information for quality assurance, and compliance with funding contract requirements.
• Assist the Assistant Director in tracking and assigning of residents to case managers.
• Actively participate in spending down appropriate funds for programs in partnership with the Assistant Director and Resource Coordinator to stay within budget limits.
• Assist the Assistant Director with implementation of case management standards, guidelines, and paperwork to ensure high quality care management to program participants.
• Assist with developing an aftercare Housing Stability Plan and identifying the steps required to accomplish goals to move the person from homelessness to self-sufficiency. Successfully exit residents from program using progressive engagement strategies.
• Maintain weekly contact with caseload for the first 30 days of program participation. Then, meet semi-monthly, or as needed, with individuals to monitor goals and update case plan.
• Keep accurate and timely case management and staffing notes and organized and confidential records. Ability to input residents case records in WellSky and HMIS or other required database systems with basic training. Ensures that case records, social services system (WellSky and HMIS) and required forms and reports are maintained in the prescribed format.
• Complete the following training: The Salvation Army’s Protecting the Mission Training, The Salvation Army Pathway of Hope Training, HIPPA Compliance Training, Clarity (HMIS) and WellSky databases.
• Assists in the development and implementation of training for all intake, assessment, case management and direct care staff on LGBT education.
• Complete comprehensive, ongoing training to assist in guiding staff on identifying and addressing basic health issues that affect LGBT residents. Development of a comprehensive resource list for appropriate referrals for LGBT physical health and mental health concerns. Outreach to and development of relationships with other agencies and providers with expertise in LGBT health care.

Education & Experience

• Minimum: Bachelor’s Degree. Social Work or Human Services preferred. 3 years’ experience in case management, housing navigation, or similar experience will also be considered.
• Demonstrates experience in 3 or more of the following fields: human services, case management, housing navigation, community building, and knowledge of resources available for persons experiencing homelessness who may have co-morbidities.
• Experience working with persons experiencing homelessness in shelter / residential programs preferred.
• Experience working with people with a high acuity of needs due to behavioral health or other challenges is preferred.

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.

A generous benefits package is included with full-time positions:  paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance:  Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area.  Voluntary 1 and family coverage at additional cost.  Delta Dental DHMO and DPPO dental insurance are offered. 

Life and Voluntary Options.  An employer-paid life insurance policy covers employees.  Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans:  Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave:  The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave:  12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time. 

Paid Vacation:

• Two weeks annually, accruing from day one, for non-exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months’ service time.

Paid Holidays:  13 designated holidays 1 floating holiday per year

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

Salary : $27