What are the responsibilities and job description for the Case Manager - Operation Home position at Main Salvation Army?
Location: The Salvation Army – Family Services
Status: Non-Exempt, FT
MISSION STATEMENT
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
The Salvation Army is looking to fill a Case Manager position in the Las Vegas Family Services division. The successful candidate will be an outgoing, highly motivated individual dedicated to making a difference in their community.
The Case Manager for Operation Home will provide case management services including but not limited to: providing appropriate resources, tools and counseling to assist participants in achieving their case plan goals: making referrals for services, following up to ensure that referrals were completed and tracking and document participant progress. This position will conduct comprehensive assessments and develop individualized housing and service plans for each participant using the assessment. Case Managers will find temporary housing opportunities for clients, interface with landlords as necessary to mitigate issues and collaborate with other departments and agency programs for client housing needs.
QUALIFICATIONS
- Bachelor’s degree in a Human Services related discipline. Minimum four years of direct case management or experience may be substituted for degree requirements.
- Experience working with clients in crisis and the strong ability to effectively utilize stabilization techniques that include trauma-informed care.
- Strong knowledge of the cycles that affect at-risk individuals/families and those experiencing homelessness.
- Knowledge of community resources, particularly housing for low income individuals, available in the Clark County service area.
- Excellent knowledge of and ability to use current Microsoft software computer programs, including Word, Excel, PowerPoint and Publisher, as well as e-mail, Adobe Acrobat and the internet
- Excellent interpersonal, telephone and communication skills, both written and verbal
- Excellent detail, organization and file management skills
- Demonstrated dependability, maturity, and initiative; must be able to maintain program/guest/agency confidentiality and treat each individual with dignity and respect. Ability to work alone and as a part of a team.
- Ability to maintain a self-motivated and self-directed schedule, address multiple projects in a timely manner and take projects from beginning through completion
- Ability to work with people of diverse backgrounds and circumstances
- Knowledge of the Homeless Management Information System (HMIS).
- Bilingual is preferred.
- Must possess a valid Nevada driver’s license and pass a motor vehicle record check.
- Reliable transportation.
- Must be able to successfully complete a criminal background check
PHYSICAL REQUIREMENTS
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
While performing the duties of this job, the employee is regularly required to walk, stand, climb, balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to focus. The employee must have the ability to operate a telephone, desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.
