Case Manager - VA Contract

STATUS: FT/40hrs/week

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

QUALIFICATIONS:

• Bachelor’s degree in a Human services or related discipline
• Experience my substitute for education on a 2:1 ratio
• Minimum four years of related employment experience required
• Demonstrate a positive attitude, with ability to work with people of diverse backgrounds and circumstances
• Able to maintain a non-judgement attitude, professional approach and boundaries with clients
• Able to handle crisis/emergency services for the homeless and to utilize crisis intervention, crowd management and conflict resolution skills
• Ability to assess at risk participants and situations
• Ability to maintain strict confidentiality
• Excellent verbal and written communication skills
• Successful background clearance
• Experience working with homeless and/or at-risk veterans preferred
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Software (Word, Excel, etc.)
• Ability to communicate and work effectively with a diverse group of residents, staff and community partners
• Must have a valid Driver License, clean driving record, and own registered and insured vehicle
• Veteran status preferred.

RESPONSIBILITIES:

• Provide direct case management services to veterans within the VA Contract program
• Screen veterans eligibility for the program and facilitate the intake process
• Coordinate care with VA personnel and others on behalf of participants for eligibility documentation, mental and physical health services.
• Learn and maintain knowledge of community employment agencies and procedures, along with modifications to those procedures.
• Assist veterans to identify education and training goals and develop plan to meet those goals.
• Assist veterans to identify mainstream needs and facilitate the process with appropriate service providers to meet those needs.
• Assist veterans to alleviate employment barriers.
• Maintain, record, and report progression of veterans and their families through program participation.
• Perform interventions and crisis-oriented counseling.
• Conduct outreach activities, including visits to facilities such as shelters, treatment programs, soup kitchens and other locations where homeless and at-risk families may congregate.
• Conduct home visits to provide case management services.
• Transport clients to appointments as necessary utilizing TSA vehicles.
• Maintain client databases and referrals for services and generate reports
• Complete accurate and timely data entry into the HMIS system
• Maintain participant confidentiality.
• Attend all scheduled team meetings and trainings.
• Other duties and special projects as assigned as they relate to the position of Case Manager.

PHYSICAL REQUIREMENTS:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 20 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.