What are the responsibilities and job description for the eCommerce Specialist - Las Vegas position at Main Salvation Army?
ABOUT THE ARC
The Salvation Army (TSA) Adult Rehabilitation Center (ARC) is a no-fee program to assist men & women in their journey to complete our rehabilitation program. We are grateful for the contributions our valued employees make toward the maintenance and effectiveness of the programs. The organization is indebted to and dependent on the diligence and devotion of its employees.
ABOUT OUR RETAIL TEAM
Become part of the dedicated RETAIL Team at The Salvation Army! Together we can continue to serve and impact our local community, through the commitment to “Do The Most Good” at our North Las Vegas Distribution Center, which supports the Adult Rehabilitation Program. This is an opportunity to showcase your creativity, while contributing to the success of our Program and its participants.
EMPLOYEE BENEFITS OFFERED
- Opportunity for career growth
- Paid time off
- Employee Discounts
- Employee Referral Bonuses
- Medical, Dental, and Vision
- Retirement Plan
- AFLAC
- Employee Assistance Program (EAP)
As our enthusiastic and hardworking E-COMMERCE SPECIALIST you will be responsible for (but not limited to):
- Posting on Salvation Army online auction website. Which includes writing product descriptions and photography of items for sale. Product descriptions must be grammatically correct at all times.
- Assist with pricing and selection of merchandise listed on the online auction website.
- Handling all phone and email customer support in a timely manner.
- Following up on all orders with customers in real time
- Ability to meet daily posting quotas and weekly and monthly sales targets determined by Supervisor.
- Handles all fulfillment requests by processing all customer orders.
- Selects most cost-effective shipping method for items purchased,
- Handling all stock shipping, scheduling and ensuring all orders are shipped within their handling times.
- A basic understanding of third-party listing and shipping software (Sure Done, Ship Station, Terapeak).
- Sending Shipping notifications in real time to customers after all orders are finalized.
- Handling all damage/loss claims and following up on them in a timely manner.
- Answering all customer shipping inquiries.
- Contacts carriers for daily shipments.
- Maintains required stock levels of authorized packaging materials.
- You must be able to work quickly with accuracy and be productive. This means working efficiently and pacing your workload out.
- Must be able to perform duties with extremely low error rate.
- A desire to learn new things and to advance within the organization.
- Takes and active role, and partners with the Retail Manager, Collectables Specialist and all other team members in the day-to-day operation of the ecommerce business.
Provides coaching, training and development of new employees.
Qualifications to be considered for this position:
- Must be a minimum of 18 years of age
- High School Diploma or GED equivalent required
- Excellent Computer & Technology Skills with a focus on Windows Operating Systems (7 or higher) and all Microsoft Office Programs (Word, Excel, etc.)
- Photoshop preferred
- Strong internet research skills
- Must be able to work in fast-paced environment!
- A passion for working in a high growth business as the pace and expectations of the culture require both a high attention to detail and a commitment to excellence.
- Strong organizational skills with a high attention to detail.
- Must be professional at all times as you are representing our company
- Must be able to work independently with little supervision
- Able to work under pressure and multitask.
- Excellent written and verbal communication skills and strong interpersonal skills.
- Two to four years of customer service and/or other retail experience
- A passion for success, a positive and friendly attitude and a consistent work ethic are all a must.
- Must pass background check, which will include Criminal History and Sex Offender Registry
Physical Demands:
- Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
- Ability to grasp, push, pull and move heavy objects such as household and office furniture, packages and all other bulk items.
- Ability to operate a telephone
- Ability to lift to 50 lbs.
- Ability to perform various repetitive motion tasks.
