Front Desk Clerk, Shelter Oakland, CA

POSITION:               Front Desk

DEPARTMENT:       Oakland Garden St Shelter

LOCATION:             Oakland, CA

SUPERVISOR:         Renita Stewart/Laura Sullivan

STATUS:                   On Call

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church.  Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

BASIC PURPOSE

The Front Desk is responsible for the safety and security of those who are receiving services at The Oakland Garden Center. They will treat all individuals accessing services with dignity and respect while enforcing our policies and procedures. They will provide crisis intervention, information, and referral s of services to individual and clients seeking services. Any special or unusual concern is to be brought to the immediate attention of the case worker or Supervisor/Officer Staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Maintain ongoing professional relationship in all clients

(note confidentiality and professional guideline requirements).

1. Provide security and safety of the facility and shelter
2. Know and enforce all facility rules, guidelines and
3. Provided crisis intervention, both in-person and on the
4. Provide information and referral, housing search assistance, etc. to
5. Maintain all program materials in an appropriate
6. Completion of assigned paperwork and statistical data in an accurate and timely
7. Be familiar with and enforce neighborhood agreements, zoning constraints and funding contracts related to the program and the program rules/policies.
8. Attend all staff meetings as assigned.
9. Must remain awake at all times while on the job for the safety and security of thee clients and
10. Log pertinent information in a timely
11. Advocate, support and encourage personal empowerment of the client.
12. Regular and punctual attendance is
13. Maintaining janitorial duties which will include (maintain front office area and garbage duties).
14. Perform basic data entry with special attention to detail and confidentiality
15. Provide administrative and program support to case management staff and administration.
16. Perform other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS

1. Customer Service, crisis intervention and mediation skills are essential to this position. Skill to apply procedures and operate varied equipment for purposes of performing standard operations.
2. Education and experience commensurate with the duties and responsibilities required. Candidate will be able to work with various socio-economic, ethnic, and racial populations. Candidate will demonstrate good written and oral communication skills, knowledge of social services network, and commitment to non-violence in all interactions. Bi-lingual skills or multi-cultural experience are preferred for this position. The individual hired for this position cannot participate in any form of substance abuse or show evidence of abuse while performing their duties or while present on Salvation Army property. The candidate will show respect for the goals and objectives of The Salvation Army.

PHYSICAL REQUIREMENTS:

1. Must be able to comprehend assignments and/or ask for additional information or clarification until the assignment is understood.
2. May require long periods of sitting at a desk using a personal computer, telephone and interacting with clients. Must be able to walk, sit, stand, bend, on an intermittent or sometimes continuous basis. Must occasionally life and move up to 25 lbs.
3. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, hand or feel objects, tools or controls; to talk or hear; reach with hands and arms. Specific vision abilities required by this job include close vision and distance vision. As the nature of the position requires you to be attentive to the world around you, personal cell phones and electronics are prohibited from use during your shift.
4. Works on multiple simultaneous projects in an environment characterized by interruptions and noise from ringing telephones, printers, copiers, walk-in traffic, multiple deadlines and competing priorities.
5. Organizes projects, sets priorities, calculates, catalogues, inspects, analyzes, plans, comprehends, and cooperates with others, etc.
6. Must be able to work with minimal supervision and be comfortable working with a high degree of independence. May be required to make independent decisions that may involve unique or unusual situations and/or complex issues and dealing with demanding requests or timelines.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation.  A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.