Front Desk Monitor

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church.  Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

BASIC PURPOSE

The Men’s Side Front Desk Monitor is responsible for the security of premises, as well as carrying out administrative/clerical duties as assigned. This position reports to the Director of Shelter Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Assist Shelter Director and Shelter Case Managers with overall Shelter Program functions.
2. Answer and forward all telephone calls.
3. Greet all visitors, staff, corps members, volunteers and general public in a friendly and professional manner.
4. Direct all social service clients to appropriate staff persons and facility, as well as donations to the ARC.
5. Maintains guest & staff log.
6. Maintain Client Confidentiality
7. Process clients for Emergency Shelter overnight stay, including entering client information and services provided into WellSky database and intake for guest showers.
8. Monitoring of Overnight Male clients, including seeking emergency medical attention, waking them up in the morning, supervising client room clean out & dismissing clients to meals.
9. Help maintain a positive and communal living environment between clients.
10. Makes hourly rounds of inside of building for security (fire, theft, etc.), including doing a complete walk through of the Men’s dorm rooms during the Graveyard shift.
11. Washes overnight client laundry and linens from overnight stays.
12. Secure shelter for duration of evening (locks rear doors, turn out lights, etc.)
13. Organize and maintain neat and clean copier/fax room; maintain fully stocked paper supply.
14. Monitor security cameras.
15. Some custodial duties as necessary and/or required.
16. Other related duties as assigned by the Shelter Director and/or Corps Officer and/or Corps Assistant Officer.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS

1. Previous experience as a receptionist preferred. 
2. Previous experience working with diverse populations.
3. Must have ability to empathize, communicate and work with a variety of people from diverse backgrounds.
4. Must possess excellent verbal and written communication skills and have an open, welcoming and helpful presence and attitude with all people.
5. Ability to speak and write the English language at a professional level.
6. Computer experience and working knowledge of modern office procedures and equipment is required.
7. Knowledge of Salvation Army practices, policies and organization resources.
8. Possess ability to work independently as well as in a team environment and be capable of multi-tasking.
9. Must be punctual, organized, reliable, honest and responsible.
10. Ability to pass a background check.

CERTIFICATES, LICENSES, REGISTRATIONS

1. Must possess a valid California Class C Driver License, and ability to drive a Salvation Army vehicle
2. Must be 21 years or older.
3. Must be able to successfully pass a criminal background check including a DOJ LiveScan Fingerprint check.
4. Complete The Salvation Army vehicle course training.

 PHYSICAL REQUIREMENTS:

1. Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
2. Ability to grasp, push, and/or pull objects
3. Ability to reach overhead
4. Ability to operate telephone
5. Ability to lift up to 25 lbs. for administrative positions
6. Ability to operate a computer
7. Ability to process written, visual, and/or verbal information
8. Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, Printer.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation.  A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.