Lead Program Assistant

LOCATION: Phoenix, AZ

STATUS: FT/40 hours/wk (schedule may flex to meet the needs of the program)

MISSION STATEMENT

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

POSITION STATEMENT:

The provision of services to homeless families ensuring that compassionate and comprehensive care is provided. Oversee the Program Assistant staff who work hands-on with shelter residents. Provide training and program support to staff to ensure program cohesiveness. Utilize a housing-first model with low-barrier entry into emergency shelter. Provide administrative support through statistic tracking and database updates.

QUALIFICATIONS

• HS Diploma or GED required.
• Bachelor’s degree preferred with emphasis on social service-related studies
• Experience may substitute for education on a 2:1 ratio
• 2 years supervisory experience required
• Bilingual (English/Spanish) desirable
• Knowledge of local community resources & services
• Computer literate in MS Office Software and ability to learn new computer software including HMIS
• Good organizational, interpersonal, and communication skills required
• Proficiency in MS Office software (Word, Excel, PowerPoint)
• Ability to write reports & to calculate basic figures and numbers
• Demonstrate a positive attitude & an ability to work with people of diverse backgrounds & circumstances
• Able to maintain a non-judgmental demeanor, using a professional approach and maintaining boundaries with clients
• Able to handle crisis/emergency services for the homeless and to utilize crisis intervention, crowd management and conflict resolution skills
• Ability to assess at-risk participants and situations
• Excellent verbal and written communication skills
• Must be able to complete Protect the Mission (PTM) training within 30 days of hire
• Successful criminal background clearance
• Ability to secure and maintain and Fingerprint Clearance Card

RESPONSIBILITIES

• Assist shelter manager with monthly statistics and utilize data software and excel to help with grant reporting
• Collects, records, and analyzes documentation and referral sources
• Work hands-on with clients to refer them to community resources and support
• Input statistics and daily information into HMIS
• Supervise Program Assistant staff providing training, support, growth opportunities and correction when needed
• Uphold PTM (child protection) policies and ensure training among staff
• Create and manage Program Assistant’s weekly schedule, ensuring coverage to meet program needs.
• Approve vacation, sick leave and timecards for program assistant
• Mentor and evaluate program assistants and report issues that either require correction, need increased observation, or provide positive feedback.
• Coordinate and oversee client living quarters and personal property to insure conformance to policy and protocol
• Maintain oversight of clients
• Oversee client supplies including tracking use, organizing storage areas, and re-ordering supplies as necessary
• Coordinate social services and arrange appropriate assistance for clients.
• Coordinate and manage client’s involvement in outside activities such as support group meetings, church services, and appropriate special events.
• Provide assistance to other Family Service staff as assigned.
• Provide special administrative support to the Shelter Manager that may include: client database management, interfacing with IT regarding computer or network issues, and other special administrative projects.
• MOD (Manager-on-duty) for emergencies on a rotating schedule.
• Other duties as assigned as they relate to the position of Lead Program Assistant.

PHYSICAL REQUIREMENTS

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 30 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.