Program Assistant

LOCATION: Herberger Center – Phoenix, Arizona

STATUS: Fulltime - Mid Shift Available

MISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

POSITION SUMMARY: Provides administrative and operational support for the Shelter Manager/Program Director in designated areas by performing a combination of the primary duties, tasks and responsibilities listed below.

QUALIFICATIONS:

• HS Diploma or GED required
• College courses related to social services or social services experience preferred
• 6 months – 1 year of related experience and/or training preferred
• Good organizational, interpersonal, communication and computer/typing skills required
• Proficiency in MS Office software (Word, Excel, PowerPoint)
• Ability to write reports & to calculate basic figures and numbers
• Ability to interpret a variety of instructions furnished in written, verbal, diagram or schedule form
• Ability to handle crisis/emergency situations or services for the homeless situations and to utilize crisis intervention and conflict resolution skills.
• Ability to communicate effectively with clients and be able motivate program participants in achieving housing goals.
• Must have the ability to maintain a non-judgmental attitude in working with clients
• Ability to exhibit professional and courteous communication at all times
• Able to work independently and show initiative
• Must possess, or be eligible to receive, a fingerprint clearance card
• Bilingual (English/Spanish) preferred
• Must be able to work various shifts/ weekends/ holidays, and on-call.
• An interpersonal style that is service oriented as well as anticipates and responds to the needs of client departments with a willingness to learn.
• An excellent attention to detail, procedures, processes and policies.

RESPONSIBILITIES:

• Responds to intake queries; refers candidates to other programs as necessary.
• Maintains oversight of clients. Oversees clients living quarters and personal property to insure conformance to policy and procedure; conducts inspections, oversees cleanups, submits maintenance requests, checks inventories, etc.
• Provides oversight to the client reception function. Sorts and distributes incoming mail.
• Provides assistance to the Shelter staff or the vocational coordinator to oversee client’s involvement in activities such as classes, support group meetings, church services, and appropriate special events.
• Provides special administrative support to the Case Managers that may include: client records maintenance and other special administration projects.
• Participate in various staff meetings.
• Perform other duties as assigned as it relates to the position of Program Assistant.

COMPETENCIES NECESSARY TO PERFORM THE JOB:

• Accountability & Dependability
• Attention to Detail
• Listening Skills
• Adaptability & Flexibility
• Customer Focus
• Self Management
• Ethics & Integrity
• Influencing Others
• Safety Focus
• Stress Tolerance
• Teamwork Valuing
• Diversity

PHYSICAL REQUIREMENTS:

Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.

While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 30 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information.