Shelter Supervisor (Swing, Sun-Thu) - Harborview Hall

Shelter Supervisor

Location: Harborview Hall (326 9th Ave, Seattle, WA 98104) | Schedule: Sunday-Thursday, 2:00pm-10:30pm

Status: Full-Time/Non-Exempt | Pay: $26.74/hour

Join a team where you can offer compassion, dignity, and sustainable opportunities for people in need in your local community!

The Salvation Army is an inspiring place to work. With offices in every major US city and over 120 countries around the globe, it’s a place where people can invest in people on every level. In the Northwest region of the United States, we are committed to being an efficient and effective network of local offices that provide the community with resources, such as food and shelter opportunities. As one of the most impactful social service organizations in the world, we hire people who constantly seek new ways to keep us moving forward.  

The Salvation Army is seeking a Shelter Supervisor to be responsible for all supervisory duties pertaining to our shelters. This will include items such as scheduling, time cards, payroll preparations, ensuring staff trainings are completed as assigned, and helping to coordinate shift adjustments as needed. The Shelter Supervisor will work closely with both employees and clients. Whether ensuring the Standard Operating Procedures are followed or providing administrative support to the Program Manager, this position will receive daily support from the Program Manager.

Duties & Responsibilities

• Supervise Off-Site Shelter Programs staff operational administration under the Shelter Programs Director's guidance.
• Demonstrates working knowledge of emergency resources.
• Assist in monitoring, evaluating, and facilitating operational changes to ensure compliance with policies and regulations.
• Participate in hiring to ensure adequate coverage of permanent, temporary, and on-call shelter staff.
• Provide direct supervision and training for staff assigned
• Attends and participates in all staff meetings.
• Conduct regular shelter program staff meetings as needed.
• Ability to conduct and oversee direct client services
• Provide policy and procedure guidance to subordinate staff
• Provide supportive care to residents experiencing personal crisis.

Education & Experience

• HS Diploma or GED
• Minimum of 1-year experience in public contact/customer service
• 1 year of relatable supervisory experience
• Demonstrates skilled training in basic Trauma-Informed Care, Mental Health First Aide, and conflict resolution.
• Four months successful experience as a Salvation Army Shelter Support Staff (or related experience).
• Washington State Driver's License required

The information in this job description indicates the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description.

A generous benefits package is included with full-time positions:  paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance:  Low bi-weekly premiums for employee-only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area.  Voluntary 1 and family coverage at additional cost.  Delta Dental DHMO and DPPO dental insurance are offered. 

Life and Voluntary Options.  An employer-paid life insurance policy covers employees.  Voluntary supplemental life, short-term and long-term disability plans are available.

Retirement Plans:  Employer-funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee-funded voluntary 403(b) option.

Parental Leave:  The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave:  12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time. 

Paid Vacation:

• Two weeks annually, accruing from day one, for non-exempt positions.
• Four weeks annually, accruing from day one, for exempt positions.
• Accrued vacation is eligible for use after six months’ service time.

Paid Holidays:  13 designated holidays 1 floating holiday per year

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the Gospel of Jesus Christ and to meet human needs in His name without discrimination.

“The Salvation Army will comply with all governmental orders and any contractual obligations relative to COVID-19 safety measures, including mandatory vaccination of staff if required.  The Salvation Army will consider requests for exemptions from any such requirements on either religious or medical grounds.”

Once a conditional offer has been made and then accepted by the applicant, The Salvation Army may then ask specific questions about vaccination status, if applicable.  If the applicant requests an exemption, then the processes described in this summary should be followed.

Salary : $27