Social Services Coordinator

The Salvation Army Mission Statement:

The Salvation Army, an international movement, is an evangelical part of the universal Christian Church.  Its message is based on the Bible. Its ministry is motivated by the love for God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

BASIC PURPOSE

The purpose of this position is to provide daily social service assistance, answer and respond to incoming telephone calls, greet and direct visitors coming to the building during office hours and perform additional duties as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Responsible for screening clients using casework guidelines and Well Sky application, to create or maintain client files, while identifying spiritual, emotional, mental, and physical needs, providing services where possible and referrals to additional resources as needed.
2. Monitor and screen incoming calls, refer callers to the appropriate person/agency, and/or take messages as needed.
3. Manage and maintain the stocking of the food pantry and packaging of food boxes for client households, including shared oversight of volunteers with the Community Outreach Coordinator.
4. Receive, receipt, and log all donations, including gift-in-kind (GIK) and monetary donations. All monetary donations to be immediately turned in to the Administration office.
5. Keep accurate stats and records of all services provided.
6. Seek opportunities to link clients with corps programs.
7. Oversee seasonal social service activities, such as canned food drives, Christmas, Thanksgiving, etc.
8. Greet visitors, directing them to proper waiting areas while notifying specific staff when a visitor has arrived.
9. Keep pantry, reception area, and entry way clean and presentable.
10. Any additional needs/duties given by the Corps Officers.

KNOWLEDGE, SKILLS, ABILITIES AND OTHER QUALIFICATIONS REQUIREMENTS

1. High School Diploma
2. Ability to speak and write the English language at a professional level
3. High degree of confidentiality
4. Minimum one (1) year social service experience preferred
5. Ability to demonstrate a professional demeanor to both staff and the public at all times
6. Computer literate with proficiency in Microsoft Office products, such as Word, Excel, and Outlook.
7. Excellent and professional telephone etiquette and presence
8. Strong organizational skills
9. Strong ability to utilize a high level of time management and handling multiple tasks

CERTIFICATES, LICENSES, REGISTRATIONS

1. Must possess a valid California Class C Driver License, and ability to drive a Salvation Army vehicle
2. Must be 21 years or older.
3. Authorize The Salvation Army to add name to the CA DMV Pull Notice Program
4. Complete The Salvation Army vehicle course training.

PHYSICAL REQUIREMENTS:

1. Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis
2. Ability to grasp, push, and/or pull objects
3. Ability to reach overhead
4. Ability to operate telephone
5. Ability to lift up to 25 lbs. for administrative positions
6. Ability to operate a computer
7. Ability to process written, visual, and/or verbal information
8. Ability to operate basic office equipment and tools PC, Fax Machine, Telephone, Calculator, Copier, Printer.

Qualified individuals must be able to perform the essential duties of the position with or without accommodation.  A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed would not result in undue hardship.