Hotel Assistant Manager

Job Title: Hotel Assistant Manager

Location: 310 S Main St. Columbia Illinois 62236

Job Type: Full-Time, Salary

Reports To: Hotel Manager

Job Summary:

We are seeking a dedicated and highly organized Hotel Assistant Manager to join our team. This role supports the Hotel Manager in overseeing the daily operations of our 40-room boutique hotel, ensuring exceptional guest experience, efficient staff management, and smooth business operations. The ideal candidate is an experienced hospitality professional with strong leadership skills and a passion for customer service.

Key Responsibilities:

• Marketing & Promotions: Assist in promoting the hotel through social media, local partnerships, and special offers to drive bookings and enhance brand awareness
• Sales & Business Development: Support efforts to capture additional business by identifying sales opportunities, fostering relationships with potential clients, and promoting hotel services to maximize revenue
• Marketing & Promotions: Assist in promoting the hotel through social media, local partnerships, and special offers to drive bookings and enhance brand awareness
• Operational Management: Assist in overseeing hotel departments, including front desk, housekeeping, and to ensure high service standards
• Guest Services: Ensure exceptional guest experiences by handling special requests, resolving complaints, and maintaining a welcoming environment
• Staff Supervision & Training: Support recruitment, training, and scheduling of hotel staff to maintain efficiency and service quality
• Financial Oversight: Assist with budgeting, revenue management, and cost control to maximize profitability
• Quality Control: Monitor cleanliness, maintenance, and safety procedures to ensure compliance with hotel policies and industry regulations
• Event Coordination: Support the planning and execution of on-site events, including weddings, meetings, and special gatherings
• Policy & Compliance: Ensure adherence to all hotel policies, including safety regulations and labor laws
• Guest Feedback & Reputation Management: Monitor online reviews and guest feedback, implementing improvements as needed. Monitor online reviews and guest feedback, implementing improvements as needed
  
  

Qualifications & Skills:

• Experience: 2 years of experience in hotel management or a related hospitality role
• Leadership: Strong leadership and team-building skills with the ability to motivate and mentor staff
• Customer Service: Excellent interpersonal and communication skills with a guest-first approach
• Problem-Solving: Ability to handle unexpected situations with professionalism and efficiency
• Tech-Savvy: Proficiency in hotel management software, reservations systems, and Microsoft Office Suite
• Flexibility: Willingness to work weekends, holidays, and varied shifts as needed, including the ability to pick up shifts on short notice
  
  

Benefits:

• Competitive salary based on experience
• Health, dental, and vision insurance options
• Paid time off and holidays
• Employee discounts on hotel services
• Professional development and growth opportunities
  
  

Join our team and help us create unforgettable guest experiences! Apply today by submitting your resume.

Powered by JazzHR

TCyYiBF4WF