Commercial Loan Administrator II

Commercial Loan Administrator II

Title: Commercial Loan Administrator II                                Salary Grade:  

FLSA Status: Non-Exempt                                                   Employment Status: Full Time

Department: Commercial Credit Administration                   Location: Marlborough/Ayer Headquarters/Hybrid Eligible

Reports To: Commercial Loan Administration Officer

Date Prepared: August 9, 2024                                             Human Resources Review: August 9, 2024

SUMMARY: Reporting to the Commercial Loan Administration Officer (CLAO) and supporting the Commercial Lending team the Commercial Loan Administrator II (CLA II) will provide a variety of administrative support duties in the day-to-day operations of the department, handling loans that may be intricate in nature focusing on jobs related to processing and servicing commercial loan such as express loans, commercial & industrial loans (C&I), and commercial real estate loans (CRE)  .

Using discretion in dealing with sensitive, confidential information, the CLA II is responsible to ensure loan packages adhere to compliance guidelines, as well as Main Street Bank’s policies and procedures, coordinating with lenders and other internal staff as well as externally with customers, vendors, and others to get commercial loans closed and booked in a timely, efficient manner. Additionally, this position embraces the established sales and service culture to maximize their contribution to the Bank’s goals. Additionally, this position embraces the established sales and service culture to maximize their contribution to the Bank’s goals.

Depending on the business needs of the department this position may require periodic travel to other Bank locations in support of various members of the commercial lending and credit/administrative team and/or for special projects.

After successful completion of training and proven abilities, this position is eligible for a hybrid work arrangement with an agreed upon number of days per-month on site.

• Consistent availability is expected during core business hours. Work outside of regular business hours requires approval on an as needed basis to meet deadlines and fulfil the needs of both internal and external customers.

ESSENTIAL DUTIES and RESPONSIBILITIES:

Statements included in this description are intended to reflect in general the duties and responsibilities of this classification and are not to be interpreted as being all inclusive, other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The CLA II will be assigned a variety of Express, C&I, CRE and Small Business Administration (SBA) loans that that may be intricate in nature:
  • Draft or assist with the preparation, accuracy, and meeting of regulatory timing requirements for commitment letters.
  • Complete pre-closing preparation for commercial loans which may include, but not limited to, loan documentation preparation and review, flood determination orders and calculating flood requirements, if applicable, OFAC Searches, insurance verification, preclosing conditions, independently calculate and validate payment calculations, and coordination of efforts with lenders, outside counsel and other vendors as appropriate.
  • Complete post-closing processes that include receipt of executed loan documents for disbursement of funds, loan set-up and onboarding on loan origination system, securing of key documents and collateral update financial statement ticklers, scanning, and perform quality assurance checks.
• Independently calculate and validate various types of loan payment structures for new loans, modifications, etc. 
• Prepare payoff quotes as well as review of loan documents to confirm release of collateral which may include mortgage discharges (full or partial releases), terminating UCCs or release of vehicle titles. as well as other types of general account maintenance
• Prepare payoff quotes as well as review of loan documents to confirm release of collateral.
• Process, line of credit advances and loan paydowns, ensuring that appropriate documentation has been received and appropriate internal forms and processes are completed.
• Assist Loan Officers with adverse action notices to ensure that documentation is collected for reporting requirements.  
• With full supervision, introduced to less complicated construction loans (i.e. single-family home) which includes creating of the master construction budget, requesting/reviewing all inspections and title rundowns, and submit for funding based upon full review of required documentation and Loan Officer approval, and prepare full- mortgage discharges.
• Complete commercial loan credit reference requests.
• Collaborate with other departments and within the commercial division to resolve issues pertaining to commercial loans.

General:

• Maintain complete knowledge of all operational policies and procedures
• Verifies all quality control procedures are maintained and monitored
• Take initiative and have a pro-active customer focus
• Develop and maintain relationships with other departments and organizational leaders and maintain operational alignment with core values, vision, strategy, and goals.

• May assist internal, external, and regulatory auditors with the collection of requested materials as assigned with their respective engagements.

• Effectively use tools and systems to be able to self-manage, organize, and complete work independently, proactively recognizing potential obstacles resolving them before they become an issue, managing to deadlines, creating action plans when not on track, enabling job functions to happen with minimal oversite and meeting conditions of satisfaction. 
• Use discretion in dealing with large amounts of sensitive, confidential information, while adhering to all Bank policies and procedures
• Adhere to all company policies, consistently demonstrating our core values and service standards
• Regular and consistent attendance is required to ensure the high standard of customer service.

• In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing all required on-line training courses.

• Other duties as assigned, performing similar or related work as directed, required, or as situation dictates.

LEVEL OF RESPONSIBILITY:

• Work is completed under limited supervision
• Work is routine/non-routine, at times may be intricate and analytical in nature - procedures adhered to are prescribed by bank, State and Federal policy and regulations. 

SKILLS REQUIRED:

• Degree in Business Administration and/or equivalent combination of education experience typically 3-5 years administrative experience in a Commercial Lending environment or as a paralegal or legal secretary.
• Solid knowledge of commercial loan documentation to include but not limited to title polices, appraisals, environmental assessments, entity formation documents, and bank policies and procedures.
• Comprehensive knowledge of federal and state regulations, UCC and banking regulations
• Strong knowledge of Data Processing Systems required (FISERV and Abrigo preferred).
• Become or maintain status as a Notary Public.
• Proficient in Microsoft 365 Suite products including, but not limited to Excel, Word, Outlook, Teams, and Sharepoint.
• Solid understanding and application of administration activities with an understanding of office procedures and ability to operate standard office equipment.

EQUIPMENT REQUIRED:

• Smart Phone - To enable the MFA (Multi Factor Authentication) facilitating access to MSB systems.

HYBRID/REMOTE ENVIRONMENT:

• Your physical remote location must provide a dedicated workspace that is free from distraction and provides adequate light to be regularly visible on video calls.
• You must have access to a reliable internet connection with adequate bandwidth to join Teams and other video calls.

COMPETENCIES: 

• Work independently under limited supervision
• Analytical and critical thinker
• Accurate attention to detail, efficient and highly organized
• Excellent communication skills both written and verbal),
  • Highly detailed, organized, and professional
  • Strong problems solving abilities and superior follow up skills
• Responds promptly and accurately to both internal and external customers’ requests for information and coordinates appropriate follow-up.
• Ability to thrive within a fast-paced work environment and prioritize and track many simultaneously competing tasks and responsibilities.
• Relationship Builder - Develops and maintains relationships with officers, employees and external contacts and maintains alignment with core values, vision, strategy, and goals.
  • Outstanding customer service skills (in person, over the phone or video conference)

LANGUAGE/COGNITIVE SKILLS: 

The person in this position frequently communicates with all departments, customers and vendors about banking products and services, and therefore must be able to exchange accurate information in these cases. They will need to use judgment and discretion in decision making situations, interpret and follow all Bank policies and procedures, write/create reports, and business correspondence, (Main Street Bank’s standard language is English). As well as the ability to:

• Speak and effectively present/communicate information and respond to questions from groups of managers, third party vendors and other employees.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Read, analyze, and interpret a variety of documents such as commercial loan documentation and the Bank’s policies and procedures.

WORKING CONDITIONS AND PHYSICAL EFFORT:  The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to:

Physical Demands/Efforts

• Occasionally lift and/or move up to 25 pounds, (i.e., files, boxes of files)
• Regularly required to remain in a stationary position up to 70% of the time    

Mental & Visual Demands

• Consistently operate a computer for extended periods of time
• Specific vision abilities may be required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
• Regular use of office productivity machinery (i.e., a calculator, copy machine, fax machine, computer printer).

Work Environment and Hazards

• Occasionally move throughout the inside the Bank to access resources and individuals
• Occasional local travel for bank purposes and/or on behalf of the bank (i.e., meetings, trainings, and community events).
• The employee must be able to work schedules that meet the needs of the bank, which may include early morning, evening and/or weekend hours.
• When in the office it is a general office environment where the noise level is moderate

AMERICANS WITH DISABILITIES ACT

Main Street Bank complies with all aspects of the Americans with Disabilities Act (ADA) and state disability laws. This means that we will not discriminate against qualified individuals with a disability in any phase of the employment relationship including application for employment, hiring, promotions and/or advancement opportunities, termination, compensation, training and any other conditions or privileges of employment.

Applicant Notice

The completion of this Application for Employment does not assure a position with Main Street Bank and any offer of employment is conditioned on the satisfactory completion of a background and credit review as determined by the sole discretion of Main Street Bank. Neither this Application for Employment nor any document constitutes a contract of employment for a specific term and that any employment relationship that may be established will be 'at-will' and if hired, may be terminated at any time, for any reason, by the applicant or Main Street Bank.

Massachusetts Law - It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Massachusetts General Laws c. 151B prohibits employers from (1) terminating or refusing to hire individuals on the basis of genetic information; (2) requesting genetic information concerning employees, applicants, or their family members; (3) attempting to induce individuals to undergo genetic tests or otherwise disclose genetic information; (4) using genetic information in any way that affects the terms and conditions of an individual’s employment; or (5) seeking, receiving or maintaining genetic information for any non-medical purpose.

Main Street Bank is an Equal Opportunity Employer, we are committed to recruiting, hiring, training, and promoting persons without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, military service, genetic information, and gender identity.

Salary : $26 - $30