What are the responsibilities and job description for the Host / Support position at Main Street Grill?
Main Street Grill is currently seeking a Host / Support Person to join our team. This position in the first point of contact for our guests, so the successful applicant will be personable, professional, and provide excellent customer service. The Host/Support is responsible for greeting guests, providing accurate wait times, escorting customers to their tables, and ensuring our guests have a positive experience during their visit. Other duties will include learning multiple support positions, like bussing, server help, to-gos, running orders, and others as assigned.
Enjoy the benefits of working for a successful company, with comprehensive training, benefits to qualifying employees including a monthly meal discount card to all Happy Day locations, medical and dental insurance, 401(k) with company match, tuition assistance, and daycare reimbursement, and being a partner to the community.
If you think you can take on these responsibilities with enthusiasm, please read below to see if you qualify!
Responsibilities:
- Welcome guests to the venue
- Provide accurate wait times and monitor waiting lists
- Answer phones, take messages, and book and manage reservations
- Escort customers to assigned areas
- Provide menus and announce server's name
- Greet customers upon their departure
- Coordinate with wait staff about available seating options
- Maintain a clean reception area
- Cater to guests who require extra attention (e.g., children, elderly)
- Assist service staff as needed
- Learn a variety of support positions to aid service staff
- Any other relevant duties as assigned by supervisor or management
Requirements:
- Understanding of restaurant etiquette and service functions
- Familiarity with health and safety regulations
- Demonstrable customer service and multi-tasking skills
- Ability to communicate effectively and respectfully, both over the phone and in person
- Strong organizational skills with the ability to monitor the entire dining area
- Responsible, enthusiastic, reliable, and professional demeanor
- Willingness to be cross-trained into other areas
- Commitment to excellence in your job
- Availability to work in shifts as needed
- Good physical condition to walk and stand during an entire shift
- Must have reliable transportation
About Us:
Main Street Grill is a Main Street mainstay in downtown Lewiston, ID. This diner-style restaurant offers quick bites and full meals for breakfast, lunch, and dinner, with a breakfast menu available all day. Join us for our Pours on the Patio tap takeovers during the summer months, on the second Tuesday of the month for a free meal for veterans, or every day for that Lewiston favorite: our perfectly seasoned bite size steak. Learn more about us at mainstrgrill.com.
Happy Day Restaurants corporation is a Lewiston, ID–based business founded in 1969 to bring the freshest products and most dynamic customer service experiences in the industry to our guests in the Inland Northwest. We operate 13 restaurants and a catering company in the LC Valley and on the Palouse and have won many regional and national awards for our businesses, including induction into the Idaho Hall of Fame in 2016.
HDR values our employees and offers a variety of opportunities, benefits, and services to help develop leadership qualities in each person. Community is our favorite word, and we give back frequently by supporting many local and regional non-profits and other community-based efforts.
We constantly strive to raise our standards and go the extra mile. If you want to be a part of this community of excellence, apply today! For more information about Happy Day, please visit happydayrestaurants.com.
