What are the responsibilities and job description for the Personal Banker position at Maine Community Bank?
Job Type
Full-time
Description
Position Title : Personal Banker
Department : Retail Branch
Reports To : Branch Manager
FLSA Status : Non-exempt
Last Revised / Approved : May 2023
POSITION SUMMARY :
The Personal Banker is responsible for providing an exemplary customer experience while accurately and courteously assisting customers, processing transactions, selling and cross-selling Bank services, opening Business and Retail accounts, originating new consumer loans, and performing other branch functions as assigned. Contributes to the overall sales growth of the bank. Be responsible for providing the highest level of Customer Service and adhering to the Bank's Core Values and Service Standards.
Position Expectations :
Customer Experience :
- Provides the highest level of customer service, demonstrating "treating customers like owners."
- Deepen customer relationships by providing the best deposit solutions for our customers.
- Provides prompt, courteous, and efficient service to branch customers at the teller and drive-up windows, branch lobby and by telephone.
- Demonstrates ability to handle routine service issues independently.
- Refers customers to the appropriate bank personnel for more advanced problem resolution.
- Performs other branch duties as required in order to exceed customer and bank expectations.
- Meets or exceeds established objectives and standards for Retail Banking Specialist Performance.
- Utilizes Customer Feedback process to support Service Standards.
- Actively participates in community organizations and events. Represents the bank in the community.
Branch Operations :
Loan Origination :
Customer Transactions :
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES :
General Expectations / Competencies :
PHYSICAL REQUIREMENTS :
The physical requirements described here are representative of those that must be met by the Incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, sit and talk and hear. The employee is frequently required to stand for extended periods of time, and use hands and fingers extensively to operate a standard computer keyboard and working at a computer monitor. The employee may occasionally lift and / or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.
WORK ENVIRONMENT :
The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
When in the office, usual office conditions. Noise level is usually quiet. Required to visit business customers and prospects at their places of business, where conditions could vary.
QUALIFICATIONS NEEDED FOR POSITION :
Experience and Skill Requirements : The following experience and skills are considered essential :
Education Requirements : The following education requirements are considered essential :
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
