What are the responsibilities and job description for the Teller position at Maine Community Bank?
Job Type
Full-time
Description
Position Title : Teller
Department : Retail Branch
Reports To : Branch Manager / Assistant Branch Manager
FLSA Status : Non-exempt
Last Revised / Approved : July 2019
POSITION SUMMARY :
A Teller is responsible for accurately and courteously meeting new and existing customer account needs; accurately and courteously processes customer transactions; cross-selling Bank products / services; maintaining accurate cash and transaction records; helps build and maintain solid customer relationships while performing other branch duties to meet customer or Bank needs. Contributes to the overall sales growth of the bank. This position will be assigned a home base but will travel to other branches as needed. Be responsible for providing the highest level of Customer Service, and adheres to the Bank's Core Values, Service Standards and Fish Philosophy.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Customer Experience :
- Provides the highest level of customer service, demonstrating "treating customers like owners."
- Provides prompt, courteous and efficient service to branch customers at the teller and drive-up windows, branch lobby and by telephone.
- Demonstrates ability to handle routine service issues independently.
- Refers customers to the appropriate bank personnel for more advanced problem resolution.
- Performs other branch duties as required in order to exceed customer and bank expectations.
- Meets or exceeds established objectives and standards for Teller performance.
- Utilizes Customer Feedback process to support Service Standards
Customer Transactions :
Security and Compliance :
NON-ESSENTIAL DUTIES AND RESPONSIBILITIES :
General Expectations / Competencies :
PHYSICAL REQUIREMENTS :
The physical requirements described here are representative of those that must be met by the Incumbent to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, sit and talk and hear. The employee is frequently required to stand for extended periods of time, and use hands and fingers extensively to operate a standard computer keyboard and working at a computer monitor. The employee may occasionally lift and / or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, and the ability to adjust focus.
WORK ENVIRONMENT :
The work environment characteristics described here are representative of those the incumbent encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
When in the office, usual office conditions. Noise level is usually quiet.
Travel in one's own automobile or with others is required.
QUALIFICATIONS NEEDED FOR POSITION :
Experience and Skill Requirements : The following experience and skills are considered essential :
Education Requirements : The following education requirements are considered essential :
External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
The job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
