Program Manager

Job Summary: The Program Manager is dedicated to the overall service satisfaction levels of Maine Community Homecare (“MCH”) clients. The primary responsibilities include recruitment, training, and retention of a qualified Direct Support Professionals (DSP) and House Managers for the purpose achieving their role of providing quality care to the clients being served in all the programs.

DUTIES AND RESPONSIBILITIES

· Responsible for recruiting, orientation, training and performance of DSP and House Managers

· Responsible for developing and implementing the agency's quality management system, including both its internal quality assurance and improvement activities

· Responsible for monthly clinical auditing of clinical records, identifying training needs for staff,

monitoring of service provision, and agency adherence to the state and regulations

· Overseeing scheduling and time and attendances for all DSP and House Managers

· Overseeing the accuracy of documentation being entered in Therap and other report management tools

· Overseeing proper filing and documentation required for each DSP and House Manager

· Participate in initial client assessment and coordinate periodic visits to clients’ locations

· Oversee the management of contact with client, families, hospital discharge planners, and other agencies regarding client’s needs and concerns

· Ensure that all processes are managed according to the policy throughout the entire employment relationship, including interviewing, hiring, orienting, training, supervising, performance evaluation, counseling/corrective action, and termination

· Monitors service quality provided to MCH clients

· Utilizing MCH policy, supervise client services to ensure client needs are successfully met and plan of care is being followed and adheres to company standards

· Recommend changes to plans of care and coordinates required changes

· Coordinate moving in and out of all clients

· Maintain professional communication and appearance

· Comply with applicable legal requirements, standards, policies and procedures including, but not limited to the Compliance Program: Code of Conduct, HIPAA and Documentation Standards

· Coordinate weekly, bi-weekly and monthly meetings with house managers or all staff.

Experience/ Training/ Education / Certification:

· Bachelor’s degree in business/Communications/Healthcare Administration

· Management: 2 years (Preferred)

· Home Health/Care ‐ Staffing: 1 year (Preferred)

· Scheduling experience in the staffing industry and proven leadership ability

· Ability to communicate effectively with internal/external customers professionally

· Strong computer skills including experience with MS Office, including Outlook

· Ability to multi‐task

Job Type: Full-time

Pay: $55,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Yearly pay

Schedule:

• 8 hour shift

Ability to Commute:

• Bangor, ME 04402 (Required)

Ability to Relocate:

• Bangor, ME 04402: Relocate before starting work (Required)

Work Location: In person

Salary : $55,000 - $60,000