What are the responsibilities and job description for the Front Desk Agent position at Maine Course Hospitality Group?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. This role is crucial in providing exceptional guest services and ensuring a welcoming atmosphere for all visitors. The ideal candidate will possess strong communication skills, a passion for hospitality, and the ability to manage various tasks efficiently in a fast-paced environment. As the first point of contact for guests, you will play a vital role in creating memorable experiences at our hotel or resort.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes smoothly and efficiently.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest information and reservations using hotel management software.
- Coordinate with housekeeping and maintenance departments to ensure guest satisfaction.
- Provide information about local attractions, services, and amenities to enhance the guest experience.
- Operate phone systems to manage incoming calls and relay messages as needed.
- Assist with billing inquiries and payment processing while ensuring confidentiality.
- Uphold hotel policies and procedures to maintain security and safety for all guests.
Experience
- Previous experience in hospitality management or front desk operations is preferred.
- Strong guest relations skills with a focus on delivering high-quality service.
- Familiarity with hotel management software is an advantage.
- Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
- Excellent communication skills, both verbal and written, are essential.
- Ability to work flexible hours, including weekends and holidays as required.
- A background in hotel or resort environments is beneficial but not mandatory.
Join our team as a Front Desk Agent where your contributions will be valued, and your passion for hospitality will shine!
Job Type: Full-time
Pay: From $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Weekends as needed
Ability to Commute:
- Albany, NY 12203 (Required)
Ability to Relocate:
- Albany, NY 12203: Relocate before starting work (Required)
Work Location: In person
Salary : $16
