What are the responsibilities and job description for the Front Desk Hampton Inn - Salem, MA position at MAINE COURSE HOSPITALITY GROUP?
Description
Are you naturally a Friendly, Helpful person?
Do you want to make a positive Impact each day?
The Front Desk is the place for you!
Create a memorable stay from reservation to check-out, and help guests enjoy the area with your personal recommendations.
Our hotel is looking for a friendly and professional front desk agent who can provide excellent customer service to our guests. The ideal candidate will have a positive attitude, be a quick learner, and be able to multitask in a fast-paced environment.
Front Desk General Responsibilities:
Greet guests in a friendly and professional manner
Answer phones and respond to guest inquiries or requests
Provide information about hotel services, amenities, and local attractions
Process payments and handle cash, credit, and debit card
Manage the operations of the front desk including check in and check out
Assist guests with reservations
Manage guest complaints and resolve issues in a timely manner
Maintain a clean and organized front desk area
Complete daily reports and balance cash drawers
Follow all hotel procedures and policies
Benefits:
- Weekly Paycheck
- 401k plus generous company match
- Paid Time Off
- Holiday Pay
- Health
- Dental
- Vision
- Travel Discounts
- Company Scholarships for you or your family
- Career Development Opportunity
Our Core Values: Integrity ~ Family ~ Fun ~ Respect
Requirements
Front Desk Job Requirements Include:
- Proven experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Strong attention to detail and organizational skills
- Ability to work independently and as a team player
- Ability to stand for long periods of time and lift up to 25 pounds
- Must be reliable and able to work weekends and holidays
