What are the responsibilities and job description for the Front Desk Supervisor - Hampton Inn position at MAINE COURSE HOSPITALITY GROUP?
Description
Do other front desk people come to you for help?
Maybe it is time to step into a supervisory position!
Help run the department of first impressions using your problem-solving skills and leadership!
Co-ordinate and communicate to ensure guest reservations, requests and standards are met.
Ensure each guest enjoys top notch service from the front desk
Serve as a role model regarding professionalism and team performance.
Lead our Front Desk Team and positively impact lives every day!
Front Desk Supervisor General Responsibilities:
- Supervise the day to day operations of the Front Desk
- Operate the front desk and assist guests with needs
- Manage the operations of the front desk including check in and check out
- Answer the phone and direct calls in a friendly and professional manner
- Train and monitor performance of front desk personnel and build a team
- Maintain Knowledge of area, events and hotel offerings
- Maintain good customer relations, answer questions, resolve concerns in a timely manner
- Maintain communication between departments
- Complete Administrative reports as requested
Benefits:
- Weekly Paycheck
- 401k plus generous company match
- Paid Time Off
- Health
- Dental
- Vision
- Travel Discounts
- Company Scholarships for you or your family
- Career Development Opportunity
Requirements
Front Desk Supervisor Requirements Include:
- Minimum 1 year front desk operations experience
- Supervisory experience a plus
- Good interpersonal skills in person, written and over the phone
- Fluent Communication in English both spoken and written
- Ability to communicate in Spanish a plus
- Schedule flexibility
- Availability Nights, weekends and Holidays
- Ability to stand and walk for extended periods of time
PM21
